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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 1 Question 84 Discussion

Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.In which two ways could the agent experience be made more efficient? Choose 2 answers
B) Use Salesforce Flow to help complete fields required for case closure. and D) Complete relevant information about the customer using Lightning Record Pages.
A) Open links in new windows when agents click on details from case widgets.
C) Design custom Lightning Web Components for the customer to complete.

Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam - Topic 1 Question 84 Discussion

Actual exam question for Salesforce's Salesforce Certified Platform User Experience Designer (Plat-UX-101) exam
Question #: 84
Topic #: 1
[All Salesforce Certified Platform User Experience Designer (Plat-UX-101) Questions]

Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.Reference: : Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead


by Shaquana at Jul 06, 2025, 06:46 AM

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Jeannetta
6 months ago
Custom Lightning Web Components could be cool, but are they really needed?
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Claudio
6 months ago
Agree, it really speeds things up!
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Precious
6 months ago
Not sure about opening links in new windows, seems unnecessary.
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Ilene
6 months ago
Wait, can Salesforce Flow actually automate all those fields? That sounds too good to be true!
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Charlette
6 months ago
I think using Salesforce Flow is a game changer for case closure!
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Marguerita
7 months ago
I recall that Lightning Record Pages can help display relevant info, but I’m not confident if that’s the best option for efficiency in this scenario.
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Dustin
7 months ago
I feel like opening links in new windows might just clutter the workspace for agents, so I’m leaning towards using Flow instead.
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Eloisa
7 months ago
I think designing custom Lightning Web Components could improve the customer experience, but I’m not clear on how that affects agent efficiency.
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Alita
7 months ago
I remember we discussed how using Salesforce Flow can automate some tasks, but I'm not sure if it directly helps with case closure.
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Kenda
7 months ago
This is a tricky one. I'm leaning towards the Salesforce Flow and Lightning Record Pages options, as those seem most directly related to improving agent efficiency by streamlining their access to customer data. But I'll need to double-check the details to make sure I'm interpreting the question correctly.
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Curtis
8 months ago
Okay, I think I've got a handle on this. Opening links in new windows and using Salesforce Flow to automate case closure fields seem like the two most efficient options here. The other choices are more about customer-facing features, which isn't the focus of this question.
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Georgene
8 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover a range of different approaches, from UI changes to workflow automation. I'll need to carefully consider the pros and cons of each to determine the two most efficient solutions.
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Felicidad
8 months ago
This seems like a straightforward question about improving agent efficiency. I'd focus on the key points - the agents need to access customer info from multiple objects, and the goal is to make that process more efficient.
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Leatha
11 months ago
Yeah, having all the customer information in one place would definitely make things easier.
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Gregoria
11 months ago
B and D are the way to go. I bet the exam writers are just trying to trick us with those other options. Nice try, but I'm not falling for it!
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Francesco
10 months ago
Yeah, I think they are the best choices for improving the agent experience.
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Alana
10 months ago
I agree, B and D seem like the most efficient options.
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Tiara
11 months ago
I also think completing relevant information using Lightning Record Pages is a good idea.
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Annmarie
11 months ago
I agree, it would streamline the process.
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Isaac
11 months ago
I think using Salesforce Flow would be helpful.
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Yuette
11 months ago
Cindy
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Leonor
11 months ago
B) Use Salesforce Flow to help complete fields required for case closure.
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William
11 months ago
A) Open links in new windows when agents click on details from case widgets.
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