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Salesforce Exam User Experience Designer Topic 1 Question 82 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 82
Topic #: 1
[All User Experience Designer Questions]

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?

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Suggested Answer: B

The Console is a tab-based workspace that allows users to access multiple records and related information on a single screen. This can help users who need to switch between different records quickly and easily, without losing context or wasting time. For example, a salesperson who needs to compare different opportunities, check account details, or update contact information can benefit from using the Console. The Standard Salesforce Navigation, on the other hand, only allows users to open one record at a time, which can be limiting for some use cases.Reference: :Salesforce Console:Explore the Service Console


by Carey at May 02, 2025, 03:09 AM

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Glory
3 days ago
I think the requirement for viewing multiple list views at the same time could lead to recommending the Console.
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Clemencia
4 days ago
The Console seems like the way to go if you need to toggle between multiple records. That's a huge time-saver for the sales team.
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