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Salesforce Slack-Con-201 Exam - Topic 5 Question 5 Discussion

Posted by Rodrigo on May 30, 2026 at 06:38 PM

You are enabling your client on best practices for a Slack rollout communication plan.

Which set of components should you highlight to your client?

Suggested Answer: B

The correct components are target audience, objective, and delivery method. A rollout communication plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement. The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself.

Reference topic: Learning and Enablement --- rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging.

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23 comments · newest first
EL
Eleni 2 days ago
I still lean towards B for clarity.
VA
Vannessa 7 days ago
A balances everything well.
FR
Franklyn 13 days ago
B is straightforward and clear.
QU
Quentin 18 days ago
I feel like A is too broad.
AL
Alison 23 days ago
Setup is crucial for success.
EL
Eleni 28 days ago
B aligns with goals, though.
VA
Vannessa 1 month ago
A gives a complete picture.
QU
Quentin 1 month ago
D seems incomplete without audience.
FR
Franklyn 1 month ago
C is interesting too. Focus on delivery.
AL
Alison 2 months ago
But without setup, how will it work?
EL
Eleni 2 months ago
I prefer B. Objectives are key.
VA
Vannessa 2 months ago
It covers audience and setup.
FR
Franklyn 2 months ago
Why A?
VA
Vannessa 2 months ago
I think option A is the best.
MO
Moon 2 months ago
Totally agree with B! Objectives are super important!
JI
Jill 3 months ago
Wait, why is delivery method not in every option? Seems odd.
TA
Taryn 3 months ago
D covers all the bases, but where's the delivery method?
JE
Jenifer 3 months ago
A seems more comprehensive with channel setup included.
MA
Margot 3 months ago
I think B is the best choice. Target audience is key!
VA
Vanda 3 months ago
I vaguely recall that delivery method is crucial too, but I can't remember which option includes it with the right components.
GI
Giuseppe 4 months ago
I feel like D makes sense because you need to know the objective and the audience, but I'm not completely confident about the channel setup part.
CE
Cecil 4 months ago
I remember a practice question that emphasized the objective as a key component, so I feel like B might be the right choice.
NY
Nydia 4 months ago
I think the target audience is definitely important, but I'm not sure if it should be paired with channel setup recommendations or something else.
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