Salesforce Slack-Con-201 Exam Questions

The correct answer is C. Roles Admin. In Enterprise Grid governance, the role model determines who can administer users, channels, compliance, and role assignments. The question asks which role gives maximum flexibility to control non-admin member permissions. The Roles Admin is the best fit because this role is centered on role and permission management rather than a narrow operational function. Option A, Compliance Admin, is focused on compliance-related functions and is not designed for broad member-permission control. Option B, Users Admin, is related to user lifecycle and membership administration, but it does not provide the same role-governance flexibility. Option D, Channels Admin, is channel-focused and would be too limited for controlling broad non-admin member permissions. The tested concept is role-based governance on Enterprise Grid: administrative power should be delegated according to the function being controlled. Where the client needs flexibility around roles and permissions, the Roles Admin function is the logical recommendation.

The correct answer is D. For a security-conscious financial services firm, Slack 101 training must be shaped by the client's actual policies and settings. Introductory training should not teach generic Slack behavior that conflicts with configured rules around channel creation, message retention, external sharing, app approvals, guest access, Slack Connect, file uploads, retention, or notification controls. Option A, Block Kit, is irrelevant for a basic end-user training session because Block Kit is used for app interface design, not normal Slack 101 usage. Option B and Option C are important for enterprise security architecture, but end users generally do not need deep training on the specific eDiscovery or DLP applications. What they do need is practical guidance on what they can and cannot do in Slack based on the organization's configured controls. The learning plan must reflect the client's compliance posture so users understand approved collaboration behavior from day one.

Reference topic: Learning and Enablement --- Slack 101 customization, regulated-industry training, policies and settings alignment, secure collaboration behavior, and end-user readiness.

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The correct answer is D. In an Enterprise Grid launch, admin-related governance should be handled at the organization level wherever possible, not separately across individual workspace settings. Creating a user group for all admins through org policies and the permissions tab gives the organization a centralized, repeatable way to manage an admin audience. This supports launch readiness because admins can be addressed consistently in announcements, enablement, support workflows, and governance communications. Option A is too workspace-local and does not scale cleanly across Enterprise Grid. Option B repeats the workspace-level mistake and also mixes admins and owners without matching the stated requirement. Option C incorrectly creates a user group for owners rather than admins. Option D matches the requirement and the Enterprise Grid operating model: use org-level policy configuration to create the intended admin user group. The key principle is centralized governance for enterprise-wide admin structures.

Reference topic: Policies and Settings --- org policies, permissions, admin user groups, Enterprise Grid launch configuration, and centralized governance.

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The correct answers are A and D. The client's constraint is that employees may not be able to attend pre-scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.

Reference topic: Learning and Enablement --- asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.

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The correct answer is D. An Enterprise Grid organization can have only one Org Primary Owner. This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces --- Social, Finance, Marketing, and Operations --- but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.

Reference topic: Governance Structure (Owner and Admin Roles) --- Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.

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