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Salesforce Slack-Con-201 Exam - Topic 2 Question 9 Discussion

You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.Which two methods of delivery are best for your client's learning experience?
A) Videos and D) Documentation
B) Customer story
C) Live training
E) Leadership Ask Me Anything (AMA) Session

Salesforce Slack-Con-201 Exam - Topic 2 Question 9 Discussion

Actual exam question for Salesforce's Slack-Con-201 exam
Question #: 9
Topic #: 2
[All Slack-Con-201 Questions]

You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.

Which two methods of delivery are best for your client's learning experience?

Show Suggested Answer Hide Answer
Suggested Answer: A, D

The correct answers are A and D. The client's constraint is that employees may not be able to attend pre-scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.

Reference topic: Learning and Enablement --- asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.

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Contribute your Thoughts:

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Barbra
2 days ago
Agreed, videos allow employees to learn at their own pace.
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Meaghan
8 days ago
I think videos are great for flexibility.
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Marguerita
13 days ago
An AMA sounds interesting, but will people actually show up?
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Pamella
18 days ago
Really? Can videos replace live interaction?
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Lezlie
23 days ago
Documentation might be better for quick reference.
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Fannie
28 days ago
Totally agree, videos are the way to go!
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Armando
1 month ago
Videos are super flexible for busy schedules!
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Lachelle
1 month ago
The AMA session sounds interesting, but I feel like it might not cover all the necessary content compared to structured methods like documentation.
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Blythe
1 month ago
I think customer stories could engage employees, but I wonder if they’re as effective as videos for learning.
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Marla
2 months ago
I’m not sure if live training would work well if everyone is busy. Maybe documentation could be a better choice?
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Lajuana
2 months ago
I remember we discussed that videos can be a flexible option since employees can watch them anytime.
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