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Salesforce Slack-Con-201 Exam - Topic 2 Question 4 Discussion

During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.Which recommendation should be included in your client's Communication Plan to meet these needs?
C) Identify one stakeholder to facilitate general communications, as well as others to carry out department-specific communications.
A) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
B) Do not allow threading in any announcement channels.
D) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.

Salesforce Slack-Con-201 Exam - Topic 2 Question 4 Discussion

Actual exam question for Salesforce's Slack-Con-201 exam
Question #: 4
Topic #: 2
[All Slack-Con-201 Questions]

During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.

Which recommendation should be included in your client's Communication Plan to meet these needs?

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Suggested Answer: C

The correct recommendation is to identify one stakeholder for general communications and additional stakeholders for department-specific communications. The scenario describes a layered communication model: executive leadership owns broad organizational messaging, while department or director-level leaders adapt follow-up communications to the needs of their own teams. A strong Slack communication plan must mirror that operating model by defining communication owners, audiences, message responsibilities, and delivery channels. Option A may be useful in some organizations, but simply creating department announcement channels does not solve ownership and coordination. Option B is too rigid; threading can be useful for keeping questions and discussion organized depending on the channel's purpose. Option D focuses on engagement tools, but sentiment capture is secondary to the core requirement: structured communication ownership across enterprise and department levels. Option C directly supports change management because it assigns accountability for enterprise-wide communications and localized reinforcement. This prevents message gaps, duplicate announcements, and inconsistent guidance during launch.

Reference topic: Learning and Enablement --- communication planning, stakeholder ownership, change management, department-level reinforcement, and launch communications.

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