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Salesforce Exam Sharing and Visibility Architect Topic 4 Question 44 Discussion

Actual exam question for Salesforce's Sharing and Visibility Architect exam
Question #: 44
Topic #: 4
[All Sharing and Visibility Architect Questions]

Customer complaints for bad interactions with a customer support agent are logged as Cases and assigned to a human resources representative. The agent of the complaint should not see the case, but their manager should.

How is this accomplished?

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Suggested Answer: B

by Lavelle at Aug 28, 2024, 01:52 AM

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Julian
27 days ago
Option C is like trying to hide a bad review from the employee - good luck keeping that under wraps!
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Helaine
12 days ago
A) Trigger on Case ta lookup and share to the manager of an Assigned Agent custom field (the subject of the complaint) using Apex Managed Sharing.
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Junita
1 months ago
Option B all the way! It's like sharing your favorite cookie recipe with your manager - you just can't keep it a secret!
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Linwood
1 months ago
Hmm, option C is a bit sneaky, but I guess it gets the job done. Although, I'd be a bit worried about the agent finding out some other way and feeling betrayed.
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Tamesha
1 months ago
Option A with Apex Managed Sharing sounds a bit more complex, but it could provide more fine-grained control if needed. As long as it's implemented correctly, it could be a good solution.
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Earlean
3 days ago
I think Option A with Apex Managed Sharing is the way to go.
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Tomoko
1 months ago
I like how option C uses the role hierarchy to control access. Removing CRED permissions on the case is a clever way to prevent the agent from seeing the complaint.
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Sabina
3 days ago
It's important to maintain confidentiality in these situations. Option C seems like the most secure choice.
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Sang
13 days ago
I agree, it's a clever solution. Removing CRED permissions on the case ensures the agent can't see the complaint.
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Barabara
27 days ago
Option C is definitely a smart way to handle this situation. Using the role hierarchy to control access makes sense.
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Cornell
2 months ago
Option B seems like the most straightforward way to handle this. Sharing the case with the manager when the Assigned Agent field is not blank is a clear and appropriate solution.
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Miesha
11 days ago
I still think Option B is the best choice for this scenario.
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Samira
16 days ago
I think Option C could cause some confusion with ownership of the case.
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Clorinda
1 months ago
But wouldn't Option A also work by using Apex Managed Sharing?
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Devon
1 months ago
I agree, Option B seems like the most straightforward solution.
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Kenny
2 months ago
I see both points, but I think option B is the most efficient. Sharing the case based on criteria to the Role Manager and above seems like a straightforward solution.
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Francisca
2 months ago
I disagree, I believe option C is more secure. By removing read permissions on the case for the agent, we ensure they cannot access the record.
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Kyoko
2 months ago
I think option A is the best way to accomplish this. Using Apex Managed Sharing to share the case with the manager makes sense.
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