Salesforce Service-Con-201 Exam - Topic 6 Question 5 Discussion

Actual exam question for Salesforce's Service-Con-201 exam

Question #: 5
Topic #: 6

The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reports using work order data stored in an enterprise data warehouse (EDW).

Which approach should the consultant recommend to streamline this process with minimal effort?

ACreate a Custom Object and utilize Data Loader to import work order data into Salesforce.

BUse Salesforce Connect and External Objects to represent work order data in Salesforce.

CImplement a batch integration process that runs every 15 minutes to synchronize work order data into Salesforce.

Show Suggested Answer

Suggested Answer: B

Salesforce Connect allows seamless integration with external systems, enabling real-time access to data stored outside of Salesforce without the need for data duplication. By utilizing External Objects, datafrom an enterprise data warehouse (EDW) can be represented within Salesforce, allowing users to access and generate reports on work order data directly.

This approach offers several advantages:

Real-Time Data Access:Users can view the most current data without waiting for scheduled imports.

Reduced Storage Costs:Since data isn't stored within Salesforce, it minimizes storage usage and associated costs.

Simplified Maintenance:Eliminates the need for complex data synchronization processes.

Compared to importing data via Data Loader or implementing batch integration processes, Salesforce Connect provides a more streamlined and efficient solution for accessing external data sources.

https://help.salesforce.com/s/articleView?id=platform.salesforce_connect.htm&language=en_US&type=5

https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_external_objects.htm

by Jules at Dec 21, 2025, 01:18 AM

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Dalene

7 days ago

Haha, A) sounds like a lot of manual work. B) is the way to go, no doubt.

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Mickie

12 days ago

B) is the clear winner. Streamlining the process with minimal effort is key.

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Melda

17 days ago

Definitely B. Connecting to the EDW is the smart move here.

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Loreta

23 days ago

B) is the way to go. Minimal effort and we can access the data directly from the EDW.

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Denise

28 days ago

I vaguely recall that External Objects can help with reporting directly from the EDW. It might be the best way to keep everything streamlined.

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Cathrine

1 month ago

I feel like the batch integration process could be overkill for this situation. We practiced a similar question, and it seemed like a more efficient solution was preferred.

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Cory

1 month ago

I'm not entirely sure, but I think creating a Custom Object and using Data Loader might be more work than necessary. It could lead to data duplication issues too.

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Therese

1 month ago

I think I'd recommend option B as well. It allows us to leverage the data in the EDW without having to manage the integration process ourselves.

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Paul

2 months ago

Option C might be the most robust, but I'm worried about the performance impact of a 15-minute sync. B seems like the best balance of functionality and simplicity.

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Lai

2 months ago

I'm a bit confused on the differences between the options. Can someone explain the key trade-offs to me?

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Mozell

2 months ago

I'm leaning towards option B - using Salesforce Connect and External Objects seems like the most efficient way to access the data without having to move it.

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Loreen

2 months ago

I remember we discussed using Salesforce Connect in class. It seems like a good option since it allows real-time access to external data without importing it.

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Shasta

2 months ago

Hmm, this seems like a tricky one. I'll need to think through the pros and cons of each approach carefully.

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Jovita

2 months ago

B is the best choice for real-time access!

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