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Salesforce Service-Con-201 Exam - Topic 2 Question 11 Discussion

Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered.What should the consultant recommend to prevent duplicate records from being created?
A) Configure and activate Duplicate Management.
B) Grant 'View All Data' and instruct them to search.
C) Implement Apex triggers for Contact.

Salesforce Service-Con-201 Exam - Topic 2 Question 11 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 11
Topic #: 2
[All Service-Con-201 Questions]

Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered.

What should the consultant recommend to prevent duplicate records from being created?

Show Suggested Answer Hide Answer
Suggested Answer: A

To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like 'View All Data.'


by Rosita at May 13, 2026, 03:11 PM

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Antonio
15 hours ago
A) Configure and activate Duplicate Management is the way to go!
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Gracia
6 days ago
Not sure if A will cover all scenarios, though.
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Francisca
11 days ago
Wait, can Apex triggers really handle this better?
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Heike
16 days ago
B seems risky, too much access for agents.
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Ceola
21 days ago
Totally agree, it’s the simplest solution.
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Deonna
26 days ago
A) Configure and activate Duplicate Management is the way to go!
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Jeffrey
1 month ago
I wonder if there's a way to combine options. Like, could we use Duplicate Management and also train agents on searching effectively?
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Amos
1 month ago
I recall a practice question where we had to choose between triggers and Duplicate Management. I think triggers could be complex and might not be necessary here.
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Elenore
1 month ago
I'm not entirely sure, but I feel like granting "View All Data" might not really solve the problem. It seems like a temporary fix rather than a long-term solution.
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Sabrina
3 months ago
I think option A, configuring and activating Duplicate Management, is the best choice. I remember studying how it helps prevent duplicates effectively.
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