Salesforce Exam Service Cloud Consultant Topic 3 Question 68 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 68
Topic #: 3

[All Service Cloud Consultant Questions]

A service agent is in a messaging session with a customer. The customer abruptly stops responding after 30 minutes.

What should the agent do next?

AEnd the messaging session with the customer.

BMark the messaging session as customer Inactive.

CLeave the messaging session with the customer open.

Show Suggested Answer

Suggested Answer: D

by Leslie at Mar 01, 2023, 09:18 AM

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6 days ago

End the messaging session? Duh, the customer already bailed. Time to move on to the next one!

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20 days ago

I agree with Christiane. It's important to keep track of customer activity.

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21 days ago

I think the agent should mark the messaging session as customer Inactive.

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24 days ago

What should the agent do next?

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