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The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
Suggested Answer: B
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The new expiry date for the member after being upgraded to the Gold tier would be March 31, 2024. In Salesforce Loyalty Management, when a member is upgraded to a new tier, the expiry date is set based on the tier's fixed model and period. Since the member was upgraded on March 16, 2023, and the period is one year, the new expiry date aligns with the end of the month following the one-year anniversary of the upgrade, which is March 31, 2024.
26 comments · newest first
DO
Donette
10 months ago
Silver to Gold means a full year extension, right?
CE
Celestina
10 months ago
I thought it would be sooner, like March 2024.
DE
Desmond
11 months ago
Wait, is it really that long?
HU
Huey
11 months ago
Definitely December 31, 2024!
EL
Ellsworth
11 months ago
The Gold tier expires one year after upgrade.
NA
Nakita
11 months ago
I thought the expiry date would just be one year from the upgrade, so that would make it March 16, 2024. But I’m confused about the fixed model aspect.
CA
Carman
12 months ago
This seems similar to a practice question we did where the expiry was based on the tier level. I feel like it might be December 31, 2024, but I could be mixing it up.
NA
Nancey
12 months ago
I remember something about how the expiry date is tied to the tier upgrade, but I can't recall if it’s the same as the qualifying points reset date.
SH
Sharan
1 year ago
I think the new expiry date should be a year from the upgrade date, so maybe March 16, 2024? But I'm not sure if it resets at the end of the year instead.
RO
Romana
1 year ago
I'm not totally sure about this one. The wording around the "Qualifying Points Reset Date" is throwing me off a bit. I'll have to re-read the question carefully and think it through step-by-step to make sure I have the right approach.
KA
Karan
1 year ago
This seems straightforward to me. The member upgraded on March 16, 2023, and the tier group has a 1-year period. So the new expiry date would be one year from the upgrade date, which is March 31, 2024. I'm confident that B is the correct answer.
CH
Charlene
1 year ago
I'm a bit confused by the "Qualifying Points Reset Date" part. Does that mean the expiration date resets when the member upgrades tiers? I'm not sure if that's the case or if there's another rule I'm missing.
TH
Theodora
1 year ago
Okay, let me think this through step-by-step. The member joined in the Silver tier, then got upgraded to Gold on March 16, 2023. The question is asking about the new expiry date after the tier upgrade. I think the answer is B, March 31, 2024.
AR
Arlyne
1 year ago
This question seems straightforward, but I want to make sure I understand the details correctly. The key information seems to be the member's upgrade date and the tier group expiration policy.
CA
Carey
1 year ago
I'm going with option B. The Loyalty Administrator clearly states that the Expiration for the tier group is the Qualifying Points Reset Date, which in this case is March 31, 2024.
JU
Jutta
1 year ago
So, the member's new Expiry date after upgrading to Gold would be March 31, 2024.
DE
Dell
1 year ago
I agree, the Qualifying Points Reset Date is the Expiration for the tier group.
CO
Cordelia
1 year ago
I think the new Expiry date would be March 31, 2024.
SH
Sherman
1 year ago
Haha, March 16, 2020? That's like five years ago! The member must have a time machine or something.
BR
Britt
1 year ago
The new expiry date should be March 31, 2024. The tier upgrade happens on March 16, 2023, and the loyalty program has a one-year period, so the new expiry date should be one year from the tier upgrade.
RO
Rodolfo
1 year ago
Yes, that makes sense since the tier upgrade happened on March 16, 2023, and the loyalty program has a one-year period.
LA
Lai
1 year ago
I think the new expiry date would be March 31, 2024.
DE
Detra
1 year ago
I agree with Louann, the qualifying points reset date is crucial, so I also think it's December 31, 2024.
LO
Louann
1 year ago
But the qualifying points reset date is the key factor here, so I still think it's December 31, 2024.
PE
Pete
2 years ago
I disagree, I believe the new expiry date would be March 31, 2024.
LO
Louann
2 years ago
I think the new expiry date would be December 31, 2024.