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Salesforce Loyalty Management Accredited Professional (AP-212) Exam - Topic 3 Question 64 Discussion

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.What steps should the Administrator take to configure this?
B) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
A) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

Salesforce Loyalty Management Accredited Professional (AP-212) Exam - Topic 3 Question 64 Discussion

Actual exam question for Salesforce's Loyalty Management Accredited Professional (AP-212) exam
Question #: 64
Topic #: 3
[All Loyalty Management Accredited Professional (AP-212) Questions]

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.

What steps should the Administrator take to configure this?

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Suggested Answer: B

To enable agents to view Loyalty Program Member information on a Case record in Service Cloud, the IT Administrator should On the Case Page Layout, add the 'View Member Profile' component and select the required Related Lists from Loyalty Program Member (B). This component allows for the display of relevant Loyalty Program Member information directly within the context of a Case record, enhancing the service agent's ability to access pertinent loyalty information while managing customer cases.


by Cheryll at Jun 29, 2026, 08:03 PM

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Cary
3 days ago
D could work too, but it might clutter the Highlights panel.
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Christiane
8 days ago
Wait, can we really just add the Loyalty info directly like that? Sounds too easy!
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Sherron
13 days ago
I disagree, A seems too complicated for what they need.
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Beckie
18 days ago
I think C is the best choice, embedding the related lists is super straightforward.
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Scot
23 days ago
Option B sounds right, adding the View Member Profile component is key.
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Lashandra
29 days ago
I’m surprised this wasn’t a feature already!
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Bong
1 month ago
A is a solid option too, but I prefer B.
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Justine
1 month ago
Wait, can we really embed those related lists directly?
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Eloisa
1 month ago
I disagree, C seems more straightforward!
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Winifred
2 months ago
I think option B is the best choice for this.
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Christene
2 months ago
I think option D sounds familiar, but I’m uncertain if the Highlights panel is the right place for displaying Loyalty information.
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Jenifer
2 months ago
I feel like the View Member Profile component could be useful, but I can't recall if that's the best approach for this scenario.
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Anglea
2 months ago
I remember a practice question where we had to embed related lists directly. That might be similar to option C here.
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Gwen
2 months ago
I think we need to add a component to the Case Page Layout, but I'm not sure which one is the right choice.
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