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Salesforce Loyalty Management Accredited Professional (AP-212) Exam - Topic 3 Question 64 Discussion

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.What steps should the Administrator take to configure this?
B) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
A) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

Salesforce Loyalty Management Accredited Professional (AP-212) Exam - Topic 3 Question 64 Discussion

Actual exam question for Salesforce's Loyalty Management Accredited Professional (AP-212) exam
Question #: 64
Topic #: 3
[All Loyalty Management Accredited Professional (AP-212) Questions]

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.

What steps should the Administrator take to configure this?

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Suggested Answer: B

To enable agents to view Loyalty Program Member information on a Case record in Service Cloud, the IT Administrator should On the Case Page Layout, add the 'View Member Profile' component and select the required Related Lists from Loyalty Program Member (B). This component allows for the display of relevant Loyalty Program Member information directly within the context of a Case record, enhancing the service agent's ability to access pertinent loyalty information while managing customer cases.


by Cheryll at Jun 29, 2026, 08:03 PM

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