Salesforce Exam Salesforce Communications Cloud Topic 3 Question 32 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 32
Topic #: 3

[All Salesforce Communications Cloud Questions]

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

* They often need to refer back to their documents for routine customer requests

* They are able to handle the majority of customer request themselves despite of current challenges

* Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

ALeverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

BLeverage the CPQ cart for all cases minimize the implementation effort

CBuild a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

DLeverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Show Suggested Answer

Suggested Answer: B, C, D

by Allene at Feb 08, 2025, 11:10 AM

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Linn

1 months ago

D) Omni scripts for everything? Now that's what I call a 'one-size-fits-all' approach. It's like trying to fit a square peg in a round hole - sure, it might work, but it's gonna be a struggle, folks!

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Melinda

2 days ago

D) Omni scripts for everything? That does seem like a 'one-size-fits-all' approach.

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Lemuel

11 days ago

C) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

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Jeannetta

14 days ago

A) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

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Geraldine

1 months ago

A) Yep, that's the one! Guided selling and CPQ cart - it's like a magical combination to solve all their problems. Plus, it'll keep the sales agents from getting too 'click-happy' and losing their minds.

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Lashawn

3 days ago

C) Using OmniScripts for all cases might be overwhelming for the sales agents, so a combination of guided selling and CPQ cart seems like the best approach.

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Ming

23 days ago

B) I agree, having a structured approach with guided selling and CPQ cart will definitely streamline the process for the sales agents.

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Yuki

1 months ago

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Leontine

2 months ago

B) Leveraging the CPQ cart for all cases might be the easiest implementation, but it may not align well with the legacy system's UI and the user experience requirements. C) building a custom CPQ Cart seems like overkill for this scenario.

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Abraham

11 days ago

C) Yeah, building a custom CPQ Cart might be too much work for what we need.

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Ezekiel

12 days ago

B) I agree, that way we can focus on user experience without overcomplicating things.

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Tijuana

16 days ago

A) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

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Leila

2 months ago

D) Omni scripts for all use cases might reduce training efforts, but it may not fully address the need for reduced clicks and better user experience. A more balanced approach like A) could be more appropriate.

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Ronald

1 months ago

I agree, it seems like a good balance to address both the training and user experience needs.

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Graciela

1 months ago

I think option A) makes sense, it combines guided selling for common cases and CPQ cart for others.

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Toshia

2 months ago

A) Leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases seems like a reasonable approach. It allows them to address the user experience concerns while minimizing implementation efforts.

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