Salesforce Communications Cloud Accredited Professional (AP-203) Exam - Topic 2 Question 19 Discussion

Actual exam question for Salesforce's Communications Cloud Accredited Professional (AP-203) exam

Question #: 19
Topic #: 2

[All Communications Cloud Accredited Professional (AP-203) Questions]

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

ACreate Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

BExpose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

CCreate a churn trend app from a template in CRM analytics to identify customer likely to churn

DCreate a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Show Suggested Answer

Suggested Answer: B, C

by Maile at Aug 06, 2024, 02:41 AM

Limited Time Offer

25%

Off

Get Premium Communications Cloud Accredited Professional (AP-203) Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Yolando

3 months ago

D might miss some insights, reports can be limiting.

upvoted 0 times

...

Madonna

3 months ago

C is a good idea, templates save time!

upvoted 0 times

...

Lizbeth

3 months ago

Not sure if just reports will actually reduce churn, though.

upvoted 0 times

...

Hortencia

4 months ago

I agree, using Einstein for discounts could really help!

upvoted 0 times

...

Rasheeda

4 months ago

A and B seem like solid options for tackling churn.

upvoted 0 times

...

Rana

4 months ago

I recall that reports based on disconnect orders could help identify churn, but I wonder if they capture all the nuances of customer behavior.

upvoted 0 times

...

Chantay

4 months ago

I feel like the option about creating a churn trend app from a template might be too simplistic. We need to ensure we’re using comprehensive data.

upvoted 0 times

...

Karrie

4 months ago

I think using Einstein Discovery for next best actions could be really impactful, especially if it offers discounts to at-risk customers. That sounds familiar from our practice questions.

upvoted 0 times

...

Sheron

5 months ago

I remember we discussed the importance of using CRM Analytics for churn reports, but I'm not sure if creating a report or an app is more effective.

upvoted 0 times

...

Barbra

5 months ago

This is a tricky one. There are a lot of moving parts with the communication cloud migration and the need to minimize implementation impact. I'll need to think through the options carefully and make sure I'm considering all the relevant factors.

upvoted 0 times

...

Graham

5 months ago

Hmm, I'm a bit unsure about this one. There are a few options that seem plausible, but I'll need to carefully read through the details to make sure I understand the context and requirements.

upvoted 0 times

...

Irene

5 months ago

This question seems straightforward - it's asking about the best actions to identify and reduce customer churn. I think I can handle this one.

upvoted 0 times

...

Malinda

5 months ago

Okay, let's see. The key seems to be finding ways to proactively identify customers likely to churn, and then taking actions to reduce that churn. I think I have a strategy in mind, but I'll double-check the options to make sure I'm on the right track.

upvoted 0 times

...

Vicky

5 months ago

Option D looks like the best choice to me. Using an Application Load Balancer with header-based routing to differentiate between the new and earlier client versions seems like the most flexible and efficient solution.

upvoted 0 times

...

Doretha

5 months ago

Hmm, I'm a bit unsure about this one. I know we need to track actual durations, but I'm not sure of the exact reason. I'll have to think this through carefully.

upvoted 0 times

...

Whitney

9 months ago

A and B for sure. I mean, who doesn't love a good discount when they're about to churn? It's like getting a free hug from a bear - you might not want it at first, but it could save your life!

upvoted 0 times

Stephen

8 months ago

Kimbery: Absolutely, it's all about using data and incentives to keep customers engaged.

upvoted 0 times

...

Felicitas

8 months ago

User 3: Creating churn trend reports and offering discounts seems like a solid strategy to reduce customer churn.

upvoted 0 times

...

Kimbery

8 months ago

User 2: I agree, discounts can be a powerful tool to prevent churn.

upvoted 0 times

...

Rosendo

8 months ago

User 1: A and B sound like great options. Discounts can definitely help retain customers.

upvoted 0 times

...

Alyssa

10 months ago

Haha, I bet the person who came up with option D was having a bad day. 'Disconnect orders' - really? I'm definitely going with A and B, though C could work too if the template is solid.

upvoted 0 times

Alonso

8 months ago

I think A and B are the way to go. Option D does seem a bit strange, but C could work if the template is well-designed.

upvoted 0 times

...

Fabiola

8 months ago

Yeah, A and B seem like the most effective ways to reduce churn. C could also be a good option if the template is reliable.

upvoted 0 times

...

Veronika

9 months ago

I agree, option D does seem a bit off. A and B sound like the best choices to me.

upvoted 0 times

...

Danica

10 months ago

I'm not sure about D - basing churn on disconnect orders seems a bit limited. I'd go with A and B for a more comprehensive approach to churn analysis and intervention.

upvoted 0 times

Glory

9 months ago

Let's focus on implementing A and B to effectively reduce customer churn.

upvoted 0 times

...

Stefany

9 months ago

Yeah, D might not capture all the reasons for churn like A and B would.

upvoted 0 times

...

Dorsey

10 months ago

I agree, A and B seem like a more comprehensive approach to identifying and reducing churn.

upvoted 0 times

...

Lorrie

10 months ago

A and B seem to be the best options here. I like how the question focuses on identifying churn and taking proactive measures to retain customers. The Einstein Discovery prediction could be a game-changer!

upvoted 0 times

Jesusa

9 months ago

Definitely, A and B are the way to go. By leveraging data and predictive analytics, Universal Containers can proactively address customer churn and improve retention rates.

upvoted 0 times

...

Donette

10 months ago

I think A is a great choice because it brings together data from different systems to identify potential churn. And B, using Einstein Discovery, can provide personalized actions to prevent customers from leaving.

upvoted 0 times

...

Brittney

10 months ago

I agree, A and B are solid options. Using CRM Analytics to identify potential churn and offering discounts based on predictions could really help retain customers.

upvoted 0 times

...