Salesforce Exam Salesforce Communications Cloud Topic 2 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 19
Topic #: 2

[All Salesforce Communications Cloud Questions]

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

ACreate Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

BExpose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

CCreate a churn trend app from a template in CRM analytics to identify customer likely to churn

DCreate a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Show Suggested Answer

Suggested Answer: B, C

by Maile at Aug 06, 2024, 02:41 AM

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Whitney

1 months ago

A and B for sure. I mean, who doesn't love a good discount when they're about to churn? It's like getting a free hug from a bear - you might not want it at first, but it could save your life!

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Alyssa

1 months ago

Haha, I bet the person who came up with option D was having a bad day. 'Disconnect orders' - really? I'm definitely going with A and B, though C could work too if the template is solid.

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Veronika

4 days ago

I agree, option D does seem a bit off. A and B sound like the best choices to me.

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Danica

1 months ago

I'm not sure about D - basing churn on disconnect orders seems a bit limited. I'd go with A and B for a more comprehensive approach to churn analysis and intervention.

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Glory

16 days ago

Let's focus on implementing A and B to effectively reduce customer churn.

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Stefany

29 days ago

Yeah, D might not capture all the reasons for churn like A and B would.

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Dorsey

1 months ago

I agree, A and B seem like a more comprehensive approach to identifying and reducing churn.

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Lorrie

2 months ago

A and B seem to be the best options here. I like how the question focuses on identifying churn and taking proactive measures to retain customers. The Einstein Discovery prediction could be a game-changer!

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Jesusa

29 days ago

Definitely, A and B are the way to go. By leveraging data and predictive analytics, Universal Containers can proactively address customer churn and improve retention rates.

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Donette

1 months ago

I think A is a great choice because it brings together data from different systems to identify potential churn. And B, using Einstein Discovery, can provide personalized actions to prevent customers from leaving.

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Brittney

1 months ago

I agree, A and B are solid options. Using CRM Analytics to identify potential churn and offering discounts based on predictions could really help retain customers.

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