Salesforce Exam Salesforce Communications Cloud Topic 2 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 19
Topic #: 2

[All Salesforce Communications Cloud Questions]

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

ACreate Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

BExpose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

CCreate a churn trend app from a template in CRM analytics to identify customer likely to churn

DCreate a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Show Suggested Answer

Suggested Answer: B, C

by Maile at Aug 06, 2024, 02:41 AM

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Evette

13 days ago

I prefer option D, creating a churn trend report via salesforce report seems more straightforward to me.

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Barabara

15 days ago

I agree with Cristen, those options seem like they would be effective in identifying and reducing churn.

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Cristen

17 days ago

I think option A and B are good choices to reduce churn.

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