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Salesforce Accredited Agentforce Communications Professional (AP-203) Exam - Topic 2 Question 19 Discussion

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn. and C) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
A) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Salesforce Accredited Agentforce Communications Professional (AP-203) Exam - Topic 2 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Accredited Agentforce Communications Professional (AP-203) exam
Question #: 19
Topic #: 2
[All Salesforce Accredited Agentforce Communications Professional (AP-203) Questions]

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

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Suggested Answer: B, C

by Maile at Aug 06, 2024, 02:41 AM

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Yolando
9 months ago
D might miss some insights, reports can be limiting.
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Madonna
10 months ago
C is a good idea, templates save time!
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Lizbeth
10 months ago
Not sure if just reports will actually reduce churn, though.
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Hortencia
10 months ago
I agree, using Einstein for discounts could really help!
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Rasheeda
10 months ago
A and B seem like solid options for tackling churn.
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Rana
10 months ago
I recall that reports based on disconnect orders could help identify churn, but I wonder if they capture all the nuances of customer behavior.
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Chantay
11 months ago
I feel like the option about creating a churn trend app from a template might be too simplistic. We need to ensure we’re using comprehensive data.
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Karrie
11 months ago
I think using Einstein Discovery for next best actions could be really impactful, especially if it offers discounts to at-risk customers. That sounds familiar from our practice questions.
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Sheron
11 months ago
I remember we discussed the importance of using CRM Analytics for churn reports, but I'm not sure if creating a report or an app is more effective.
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Barbra
11 months ago
This is a tricky one. There are a lot of moving parts with the communication cloud migration and the need to minimize implementation impact. I'll need to think through the options carefully and make sure I'm considering all the relevant factors.
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Graham
11 months ago
Hmm, I'm a bit unsure about this one. There are a few options that seem plausible, but I'll need to carefully read through the details to make sure I understand the context and requirements.
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Irene
11 months ago
This question seems straightforward - it's asking about the best actions to identify and reduce customer churn. I think I can handle this one.
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Malinda
11 months ago
Okay, let's see. The key seems to be finding ways to proactively identify customers likely to churn, and then taking actions to reduce that churn. I think I have a strategy in mind, but I'll double-check the options to make sure I'm on the right track.
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Vicky
11 months ago
Option D looks like the best choice to me. Using an Application Load Balancer with header-based routing to differentiate between the new and earlier client versions seems like the most flexible and efficient solution.
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Doretha
11 months ago
Hmm, I'm a bit unsure about this one. I know we need to track actual durations, but I'm not sure of the exact reason. I'll have to think this through carefully.
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Whitney
1 year ago
A and B for sure. I mean, who doesn't love a good discount when they're about to churn? It's like getting a free hug from a bear - you might not want it at first, but it could save your life!
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Stephen
1 year ago
Kimbery: Absolutely, it's all about using data and incentives to keep customers engaged.
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Felicitas
1 year ago
User 3: Creating churn trend reports and offering discounts seems like a solid strategy to reduce customer churn.
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Kimbery
1 year ago
User 2: I agree, discounts can be a powerful tool to prevent churn.
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Rosendo
1 year ago
User 1: A and B sound like great options. Discounts can definitely help retain customers.
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Alyssa
1 year ago
Haha, I bet the person who came up with option D was having a bad day. 'Disconnect orders' - really? I'm definitely going with A and B, though C could work too if the template is solid.
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Alonso
1 year ago
I think A and B are the way to go. Option D does seem a bit strange, but C could work if the template is well-designed.
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Fabiola
1 year ago
Yeah, A and B seem like the most effective ways to reduce churn. C could also be a good option if the template is reliable.
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Veronika
1 year ago
I agree, option D does seem a bit off. A and B sound like the best choices to me.
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Danica
1 year ago
I'm not sure about D - basing churn on disconnect orders seems a bit limited. I'd go with A and B for a more comprehensive approach to churn analysis and intervention.
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Glory
1 year ago
Let's focus on implementing A and B to effectively reduce customer churn.
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Stefany
1 year ago
Yeah, D might not capture all the reasons for churn like A and B would.
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Dorsey
1 year ago
I agree, A and B seem like a more comprehensive approach to identifying and reducing churn.
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Lorrie
1 year ago
A and B seem to be the best options here. I like how the question focuses on identifying churn and taking proactive measures to retain customers. The Einstein Discovery prediction could be a game-changer!
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Jesusa
1 year ago
Definitely, A and B are the way to go. By leveraging data and predictive analytics, Universal Containers can proactively address customer churn and improve retention rates.
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Donette
1 year ago
I think A is a great choice because it brings together data from different systems to identify potential churn. And B, using Einstein Discovery, can provide personalized actions to prevent customers from leaving.
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Brittney
1 year ago
I agree, A and B are solid options. Using CRM Analytics to identify potential churn and offering discounts based on predictions could really help retain customers.
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Evette
1 year ago
I prefer option D, creating a churn trend report via salesforce report seems more straightforward to me.
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Barabara
1 year ago
I agree with Cristen, those options seem like they would be effective in identifying and reducing churn.
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Cristen
1 year ago
I think option A and B are good choices to reduce churn.
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