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Salesforce Exam Salesforce Administrator Topic 8 Question 48 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 48
Topic #: 8
[All Salesforce Administrator Questions]

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

Show Suggested Answer Hide Answer
Suggested Answer: A, C

Two ways that marketing users can now access converted leads for editing are:

Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.

Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing. Reference: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5


Contribute your Thoughts:

Izetta
1 days ago
I think Dependent Picklists would be the best choice here. That way, the agent can't accidentally select a status that's not allowed on the path.
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Antione
15 days ago
I'm not sure, but I think A) Predefined Field Values could also be used to set the initial status values.
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Cordell
20 days ago
I agree with Lyndia. Validation Rules can help enforce the required status values.
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Lyndia
24 days ago
I think the answer is D) Validation Rules.
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