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Salesforce Certified Administrator Exam
- Topic 1: Explain how to create, delete, and customize fields and page layouts on standard and custom objects/ Describe the standard object architecture and relationship model
- Topic 2: Identify the appropriate sales productivity features using opportunity tools/ Understand the implications of activating, deactivating, or freezing a user
- Topic 3: Determine how to create and assign page layouts, record types/ Business processes for custom and standard objects
- Topic 4: Describe the capabilities of lead automation tools and campaign management/ Identify the steps to set up and/or maintain a user
- Topic 5: Describe how folders can be used to organize and secure communication templates/ Distinguish between the various UI features that an administrator controls
- Topic 6: Describe the different ways to backup data/ Explain the various organization security controls/ Given a scenario, identify how to automate case management
- Topic 7: Describe the capabilities and implications of data validation tools/ Determine the appropriate use of a custom profile or permission set using the various profile settings and permissions
- Topic 8: Identify tools and use cases for managing data/ Understand the implications of deleting fields
Free Salesforce Salesforce Certified Administrator Exam Actual Questions
The questions for Salesforce Certified Administrator were last updated On May. 22, 2023
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
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