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Salesforce Certified Administrator Exam Questions

Exam Name: Salesforce Certified Administrator
Exam Code: Salesforce Certified Administrator
Related Certification(s): Salesforce Certified Administrator Certification
Certification Provider: Salesforce
Number of Salesforce Certified Administrator practice questions in our database: 248 (updated: Jul. 15, 2024)
Expected Salesforce Certified Administrator Exam Topics, as suggested by Salesforce :
  • Topic 1: Configuration and Setup: This section of the exam covers information found in the company settings, distinguishing and understanding the administration of declarative configuration of the user interface. For a particular scenario, this topic of the exam covers demonstrating the proper setup and maintenance of users.
  • Topic 2: Object Manager and Lightning App Builder: This section of the exam describes the standard object architecture and relationship model.
  • Topic 3: Sales and Marketing Applications: In a given scenario, this section of the exam covers the identification of capabilities and implications of the sales processes. Also, other topics in this section relate to using the appropriate sales productivity features after utilizing opportunity tools.
  • Topic 4: Service and Support Applications: This section of the exam explains the capabilities of case management and its automation.
  • Topic 5: Productivity and Collaboration: This exam topic covers explaining the capabilities of activity management and how to describe the features of Chatter. It also covers how to describe the capabilities of Salesforce Mobile App.
  • Topic 6: Data and Analytics Management: In this section, candidates are tested for their ability to describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data. It also covers the implications of data validation tools and the options available when creating or customizing a report or report type.
  • Topic 7: Workflow/Process Automation: This section of the exam covers the identification of the right automation solution based on the capabilities of the tool. It also covers explaining capabilities and use cases for Flow as well as use cases for the approval process.
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Jeffrey

19 days ago
Just passed the Salesforce Certified Administrator exam! One tricky area was User Management. Be ready for scenarios on profile and permission set assignments. Study the differences between profiles and permission sets thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Art

23 days ago
I recently passed the Salesforce Certified Administrator exam with the help of Pass4Success practice questions. The exam covered topics such as Configuration and Setup, where I had to demonstrate proper setup and maintenance of Brandons. One question that stood out to me was related to setting up profiles and permission sets for different Brandon roles. I wasn't completely sure of the answer, but I managed to pass the exam.
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Hester

1 months ago
Alex Johnson
upvoted 0 times
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Free Salesforce Salesforce Certified Administrator Exam Actual Questions

Note: Premium Questions for Salesforce Certified Administrator were last updated On Jul. 15, 2024 (see below)

Question #2

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Reveal Solution Hide Solution
Correct Answer: C

Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5


Question #3

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

Reveal Solution Hide Solution
Correct Answer: B

The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are defined for cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5


Question #4

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Reveal Solution Hide Solution
Correct Answer: C

Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5


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