Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Salesforce Administrator Topic 4 Question 67 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 67
Topic #: 4
[All Salesforce Administrator Questions]

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Almeta at Aug 03, 2024, 03:30 PM

Limited Time Offer

25%

Off

Get Premium Salesforce Administrator Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Merri
5 days ago
Hey, I've got a great idea! What if we just throw all the cases into the existing queue and let the support team figure it out? That's the easiest way, right? Nah, just kidding, A and D all the way!
upvoted 0 times
Lindy
23 hours ago
That's a funny idea, but I think we should go with A and D for sure.
upvoted 0 times
...
...
Breana
15 days ago
Wait, we can't use C? But I love adding things to existing queues! Oh well, I guess A and D are the way to go. Gotta keep that support team organized, you know?
upvoted 0 times
Donette
1 days ago
A) Configure a flow to assign the cases to the queue.
upvoted 0 times
...
...
Nicolette
17 days ago
Haha, this is an easy one! A and D, for sure. Configuring a flow to assign cases to the queue is a no-brainer, and a dedicated queue for cases is just plain common sense.
upvoted 0 times
...
Henriette
21 days ago
Ooh, tricky one! I'd go with B and D. Using assignment rules to set the queue as the case owner, and then creating a new queue for cases, seems like a pretty solid approach.
upvoted 0 times
Theron
7 days ago
D) Create a new queue and add Cases as an available object.
upvoted 0 times
...
Dexter
8 days ago
B) Use assignment rules to set the queue as the owner of the case.
upvoted 0 times
...
...
Marsha
23 days ago
I'm not sure about adding Cases to the existing queue as available object. Maybe creating a new queue and adding Cases as an available object would be better.
upvoted 0 times
...
Aracelis
24 days ago
Hmm, I'd say A and D are the way to go. Configuring a flow to assign cases to the queue seems like the logical choice, and creating a new queue specifically for cases makes sense too.
upvoted 0 times
...
Erasmo
24 days ago
I agree with Kimbery. Using assignment rules to set the queue as the owner of the case would also be helpful.
upvoted 0 times
...
Kimbery
29 days ago
I think we should configure a flow to assign the cases to the queue.
upvoted 0 times
...

Save Cancel