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Salesforce Exam Salesforce Administrator Topic 3 Question 77 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 77
Topic #: 3
[All Salesforce Administrator Questions]

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A

user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


by Florinda at Dec 05, 2024, 10:26 AM

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Sylvie
1 months ago
I bet the administrator at Cloud Kicks is really regretting creating that new field. Talk about a headache!
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Felice
17 days ago
Yeah, that new field causing some trouble for sure.
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Louvenia
24 days ago
D) Review the field level security of the field for the user profile
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Barabara
30 days ago
A) Ensure that the page layout for the user's profile has been updated.
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Bulah
1 months ago
Well, I guess the answer is pretty straightforward. D and C are the way to go. Gotta love those tricky certification questions, though!
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Gennie
1 months ago
Haha, A is definitely not the right answer. Updating the user's profile page layout won't solve the issue with the new field. What were they thinking?
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Alfred
2 months ago
Ah, I see. B is a good option too, to check the setup audit trail and see if there were any changes made that could have affected the field.
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Marge
24 days ago
Ah, I see. B is a good option too, to check the setup audit trail and see if there were any changes made that could have affected the field.
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Kristofer
28 days ago
B) Run the setup audit trail for the organization.
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Caitlin
1 months ago
A) Ensure that the page layout for the user's profile has been updated.
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Celestine
2 months ago
Hmm, I think the answer is D and C. The issue is with the field's visibility, so we need to check the field-level security and update the organization-wide default for the object.
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Rodolfo
7 days ago
That should solve the issue with the new field not being available.
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Ressie
9 days ago
After that, we can update the organization-wide default for the object.
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Paulina
12 days ago
I agree, we should check the field-level security first.
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Celestina
3 months ago
I would also consider running the setup audit trail just to be thorough.
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Zona
3 months ago
I agree with Ramonita, checking the page layout and field level security makes sense.
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Ramonita
3 months ago
I think A and D are the best options to troubleshoot this issue.
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