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Salesforce Exam Salesforce Administrator Topic 2 Question 47 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 47
Topic #: 2
[All Salesforce Administrator Questions]

A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

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Suggested Answer: C

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


by Cecilia at Aug 28, 2023, 03:01 PM

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Glory
11 days ago
Hmm, I'm not so sure about that. Resetting the password policies might be a bit overkill. Why not just use the unlock button on the user's record detail page? That seems like the most straightforward solution.
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Dalene
13 days ago
I think using the unlock button on the user's record detail page could also be a good option to consider.
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Wilburn
14 days ago
Ah, I see. The administrator should definitely log in as the user and reset the password. That's the quickest and easiest way to get the user back in. Unlocking the user is the key here.
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Roxane
16 days ago
I agree with Luisa. That seems like the most efficient way to help the user log into Salesforce.
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Luisa
20 days ago
I think the administrator should log in as the user to unlock them and reset the password.
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