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Salesforce Exam Salesforce AI Specialist Topic 5 Question 9 Discussion

Actual exam question for Salesforce's Salesforce AI Specialist exam
Question #: 9
Topic #: 5
[All Salesforce AI Specialist Questions]

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.

Which feature should the AI Specialist set up to enable UC's sales team?

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Suggested Answer: C

To enable Universal Containers' sales team with automatic post-call visibility into mentions of competitors, products, and custom phrases, the AI Specialist should set up Call Insights. Call Insights analyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation. This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.

Call Summaries provide a general overview of the call but do not specifically highlight keywords or topics.

Call Explorer is a tool for navigating through call data but does not focus on automatic insights.

For more information, refer to Salesforce's Call Insights documentation regarding the analysis of call content and extracting actionable information.


by Stevie at Jan 15, 2025, 03:47 AM

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Leonora
2 months ago
Call Insights is the perfect feature to help the sales team stay on top of their game. It's like having a crystal ball for every customer conversation.
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Cassi
2 months ago
Call Insights? Sounds like I'm about to be spied on by the sales team's very own big brother. No thanks!
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Fletcher
2 months ago
I'm feeling the Call Summaries vibe - it's like a quick cheat sheet for the whole call. Gotta keep it simple, you know?
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Lorriane
28 days ago
Denise: Agreed, it's like a cheat sheet for them to quickly reference.
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Krissy
1 months ago
User 3: Definitely, keeping it simple and easy for the sales team to follow.
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Denise
2 months ago
User 2: Yeah, it's like a summary of the important stuff from the call.
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Stephaine
2 months ago
User 1: Call Summaries sounds like the way to go.
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Desmond
2 months ago
Call Explorer? More like Call Snooze-plorer if you ask me. Call Insights is the clear winner here.
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Veronique
2 months ago
C) Call Insights
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Elvera
2 months ago
A) Call Summaries
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Lindsey
3 months ago
I'm not sure, but Call Summaries could also be a good option for automatic post-call visibility.
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Christiane
3 months ago
I agree with William, Call Insights would provide the visibility needed for the sales team.
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Salome
3 months ago
Call Insights is definitely the way to go! It's like having a personal AI assistant for every sales call - can't beat that.
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Valentin
3 months ago
Call Insights is definitely the way to go! It's like having a personal AI assistant for every sales call - can't beat that.
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Mickie
3 months ago
C) Call Insights
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Ena
3 months ago
B) Call Explorer
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Nidia
3 months ago
A) Call Summaries
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William
3 months ago
I think the AI Specialist should set up Call Insights.
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