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Salesforce Certified AI Specialist Exam Questions

Exam Name: Salesforce Certified AI Specialist
Exam Code: Salesforce Certified AI Specialist
Related Certification(s):
  • Salesforce Certified Administrator Certifications
  • Salesforce AI Specialist Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce Certified AI Specialist practice questions in our database: 92 (updated: Oct. 02, 2024)
Expected Salesforce Certified AI Specialist Exam Topics, as suggested by Salesforce :
  • Topic 1: Einstein Trust Layer: This section evaluates the skills of Salesforce administrators responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
  • Topic 2: Generative AI in CRM Applications: This part of the exam assesses Salesforce professionals’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
  • Topic 3: Prompt Builder: This section evaluates the expertise of Salesforce consultants and administrators working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
  • Topic 4: Einstein Copilot: This section assesses Salesforce consultants' skills in using Einstein Copilot in CRM workflows. It includes identifying when Einstein Copilot is appropriate based on business requirements, understanding how the large language model (LLM) performs copilot actions, and creating both standard and custom copilot actions.
  • Topic 5: Model Builder: This portion of the exam focuses on Salesforce developers' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
Disscuss Salesforce Salesforce Certified AI Specialist Topics, Questions or Ask Anything Related

Catalina

4 days ago
Just cleared the Salesforce Certified AI Specialist exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on Prompt Builder, asking how to optimize prompts for better AI responses. I wasn't confident in my answer, but it worked out in the end.
upvoted 0 times
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Annamae

18 days ago
Be ready for questions on Einstein Opportunity Insights. Study how it provides AI-driven sales guidance.
upvoted 0 times
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Kate

19 days ago
I recently passed the Salesforce Certified AI Specialist exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the Einstein Trust Layer. It asked how to ensure data privacy when integrating third-party AI models. I wasn't entirely sure of the best practices, but I managed to pass!
upvoted 0 times
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Jesus

19 days ago
Just passed the Salesforce AI Specialist exam! Thanks Pass4Success for the spot-on practice questions. Saved me tons of time!
upvoted 0 times
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Free Salesforce Salesforce Certified AI Specialist Exam Actual Questions

Note: Premium Questions for Salesforce Certified AI Specialist were last updated On Oct. 02, 2024 (see below)

Question #1

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should an AI Specialist apply the power of conversational AI to this use case?

Reveal Solution Hide Solution
Correct Answer: B

To enable Universal Containers service agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is to create a custom copilot action that calls the flow. This action will allow Einstein Copilot to interact with the flow and retrieve the required order fulfillment information seamlessly. Custom copilot actions can be tailored to call various backend systems or flows in response to user requests.

Option B is correct because it enables integration between Einstein Copilot and the flow that connects to Oracle ERP.

Option A (Flex prompt template) is more suited for static responses and not for invoking flows.

Option C (Integration Flow Standard Action) is not directly related to creating a specific copilot action for this use case.


Salesforce Einstein Copilot Actions: https://help.salesforce.com/s/articleView?id=einstein_copilot_actions.htm

Question #2

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

Reveal Solution Hide Solution
Correct Answer: B

When a customer chat is initiated, Einstein Service Replies provides generative AI replies or draft emails based on recommended Knowledge articles. This feature uses the information from the Salesforce Knowledge base to generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.

Option B is correct because Einstein Service Replies is responsible for generating AI-driven responses based on knowledge articles.

Option A (Einstein Reply Recommendations) is focused on recommending replies but does not generate them.

Option C (Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.


Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm

Question #3

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.

What is causing the problem?

Reveal Solution Hide Solution
Correct Answer: B

In order to access and create custom prompt templates in Prompt Builder, the AI Specialist must have the Prompt Template Manager permission set assigned. Without this permission, they will not be able to access Prompt Builder in the Setup menu, even though Einstein Generative AI is enabled.

Option B is correct because the Prompt Template Manager permission set is required to use Prompt Builder.

Option A (Prompt Template User permission set) is incorrect because this permission allows users to use prompts, but not create or manage them.

Option C (LLM configuration in Data Cloud) is unrelated to the ability to access Prompt Builder.


Salesforce Prompt Builder Permissions: https://help.salesforce.com/s/articleView?id=sf.prompt_builder_permissions.htm

Question #4

Universal Containers is very concerned about security compliance and wants to understand:

Which prompt text is sent to the large language model (LLM)

* How it is masked

* The masked response

What should the AI Specialist recommend?

Reveal Solution Hide Solution
Correct Answer: C

To address security compliance concerns and provide visibility into the prompt text sent to the LLM, how it is masked, and the masked response, the AI Specialist should recommend enabling the audit trail in the Einstein Trust Layer. This feature captures and logs the prompts sent to the large language model (LLM) along with the masking of sensitive information and the AI's response. This audit trail ensures full transparency and compliance with security requirements.

Option A (Einstein Shield Event logs) is focused on system events rather than specific AI prompt data.

Option B (debug logs) would not provide the necessary insight into AI prompt masking or responses.

For further details, refer to Salesforce's Einstein Trust Layer documentation about auditing and security measures.


Question #5

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the AI Specialist recommend?

Reveal Solution Hide Solution
Correct Answer: A

To improve the productivity of the service center, the AI Specialist should recommend the Service Replies and Case Summaries features.

Service Replies helps agents by automatically generating suggested responses to customer inquiries, reducing response time and improving efficiency.

Case Summaries provide a quick overview of case details, allowing agents to get up to speed faster on customer issues.

Work Summaries are not as relevant for direct customer service operations, and Sales Summaries are focused on sales processes, not service center productivity.

For more information, see Salesforce's Einstein Service Cloud documentation on the use of generative AI to assist customer service teams.



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