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Salesforce Exam Salesforce AI Associate Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam
Question #: 23
Topic #: 2
[All Salesforce AI Associate Questions]

Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history.

Which type of bias is most likely to be encountered in this scenario?

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Suggested Answer: A

Natural language processing (NLP) is the type of AI that can enhance customer service agents' email responses by analyzing the written content of previous emails. NLP technologies interpret and generate human language, allowing AI systems to understand, respond to, and even anticipate customer needs based on email interactions. This capability helps in crafting more relevant, accurate, and personalized email responses, improving customer service quality. Salesforce utilizes NLP in its Einstein AI platform to augment various customer service functions. More about Salesforce Einstein's NLP capabilities can be found on the Salesforce Einstein page at Salesforce Einstein NLP.


by Rebecka at Jul 05, 2024, 10:56 PM

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Letha
25 days ago
Ooh, I wonder if the system will also recommend shoes that match the customer's astrological sign. Now that would be some real confirmation bias!
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Markus
26 days ago
I think the correct answer is A) Confirmation bias. The system is essentially creating a feedback loop by recommending products based on past behavior, which can limit the diversity of options presented to customers.
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Salley
28 days ago
Hah, survivorship bias? Really? That's a bit of a stretch. Unless the system is only recommending shoes that have already been purchased, I don't see how that applies here.
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Carmelina
1 months ago
Hmm, I'm not so sure. Isn't this more of a societal bias, where the system is making assumptions about customer preferences based on broader cultural trends?
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Barney
1 months ago
Ah, this is clearly a case of confirmation bias. The system is recommending shoes based on the customer's past purchase history, which may reinforce their existing preferences instead of expanding their choices.
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Kyoko
3 days ago
I think confirmation bias makes the most sense in this situation. The system is just reinforcing what the customer already likes.
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Kenneth
6 days ago
But what about survivorship bias? Could that also be a factor in this scenario?
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Andrew
10 days ago
I agree, it seems like confirmation bias could definitely be at play here.
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Micaela
2 months ago
Survivorship bias makes sense because only successful purchases are being considered.
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Ernestine
2 months ago
I disagree, I believe it's survivorship bias.
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Micaela
2 months ago
I think the bias is confirmation.
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