Salesforce Exam Salesforce AI Associate Topic 1 Question 43 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam

Question #: 43
Topic #: 1

[All Salesforce AI Associate Questions]

What are the three commonly used examples of AI in CRM?

APredictive scoring, reporting, Image classification

BPredictive scoring, forecasting, recommendations

CEinstein Bots, face recognition, recommendations

Show Suggested Answer

Suggested Answer: B

''Predictive scoring, forecasting, and recommendations are three commonly used examples of AI in CRM. Predictive scoring can help prioritize leads, opportunities, and customers based on their likelihood to convert, churn, or buy. Forecasting can help predict future sales, revenue, or demand based on historical data and trends. Recommendations can help suggest the best products, services, or actions for each customer based on their preferences, behavior, and needs.''

by Estrella at Jun 16, 2025, 02:05 AM

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