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Salesforce Exam Sales Cloud Consultant Topic 6 Question 97 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam
Question #: 97
Topic #: 6
[All Sales Cloud Consultant Questions]

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

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Suggested Answer: B

During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.


Discovery Phase Best Practices

Understanding User Needs through Observation

by Arthur at Aug 06, 2024, 12:15 AM

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Fannie
9 months ago
Establishing KPIs for end MTV is important too. It can provide a clear direction for the implementation.
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Queen
9 months ago
Option B, definitely. Observing the end users is the only way to truly understand their needs. Plus, it's the perfect excuse to grab some free donuts for 'research'.
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Rolande
9 months ago
Hmm, I'm not sure any of these options would really fly. The consultant needs to channel their inner Sherlock Holmes and do some good old-fashioned deductive reasoning.
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Graciela
9 months ago
Consultant: We can also demo Sales Cloud to get their feedback.
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Markus
9 months ago
Consultant: Let's observe the end users to see what they really need.
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Merilyn
10 months ago
I believe demoing Sales Cloud to end users can also help in identifying required capabilities.
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Trevor
10 months ago
I agree with Paulina. End users' feedback is crucial for a successful implementation.
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Virgilio
10 months ago
Hold up, KPIs for end MTV? I don't think that's the right approach here. Seems like a bit of a stretch.
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Phung
9 months ago
B) Observe end users.
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Tiera
9 months ago
A) Establish KPIs for end MTV.
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Paulina
10 months ago
I think observing end users is the best way to determine required capabilities.
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Nu
10 months ago
I'd go with C. Nothing beats a good old-fashioned demo to get the users excited about the new Sales Cloud!
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Ashlee
9 months ago
C) Demo Sales Cloud to end users.
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Yuette
9 months ago
B) Observe end users.
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Roosevelt
9 months ago
A) Establish KPIs for end MTV.
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Angelica
10 months ago
Establishing KPIs for end MTV can provide a clear direction for the implementation.
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Serina
10 months ago
I agree with Virgina. Demoing Sales Cloud to end users can also help identify their needs.
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Joana
10 months ago
Option B seems like a no-brainer to me. You can't just tell users what they need - you gotta observe them in their natural habitat!
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Silvana
10 months ago
I agree, it's important to see how they actually interact with the system.
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Brandee
10 months ago
Observing end users is definitely key to understanding their needs.
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Virgina
11 months ago
I think observing end users is important to determine required capabilities.
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