Salesforce Exam Sales Cloud Consultant Topic 1 Question 112 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam

Question #: 112
Topic #: 1

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.

What should the consultant recommend to resolve the issue?

AAllow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.

BRequire sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.

CEnable Opportunity Teams so sales reps can track the decision maker for each opportunity.

Show Suggested Answer

Suggested Answer: B

To avoid lost deals due to negotiating with non-decision makers, requiring sales reps to identify and designate a contact as the decision maker on each opportunity ensures that the appropriate stakeholders are involved. This approach enforces the validation of the decision maker role, which can help prevent deals from stalling or being lost due to lack of authority on the contact's part. Salesforce allows configuration of required fields or processes to make sure critical information is captured before advancing stages, helping align the sales process with effective decision-making structures.

Refer to Salesforce's Opportunity Contact Roles documentation for further insights on managing contacts in opportunities.

by Rosendo at Mar 22, 2025, 11:09 AM

Limited Time Offer

25%

Off

Get Premium Sales Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Shaunna

2 months ago

Ha, imagine the sales reps trying to sneak past the decision makers. 'What? This guy? Oh, he's totally the boss, trust me!' B is the way to go.

upvoted 0 times

Lillian

1 months ago

Yeah, requiring them to add the stakeholder as the decision maker is the best way to ensure they're dealing with the right person.

upvoted 0 times

...

Yesenia

2 months ago

Sales reps can't be trusted to mark contacts as 'Primary'. They'll just pick anyone to get the deal through.

upvoted 0 times

...

Arminda

2 months ago

Hmm, I'm not sure I agree with A. Letting reps just mark a contact as 'Primary' seems too open to abuse. Better to have a more structured process.

upvoted 0 times

...

Verona

2 months ago

I like option C - Opportunity Teams seem like a great way to keep track of the key decision makers. Seems more comprehensive than just marking one contact as 'Primary'.

upvoted 0 times

Ashlyn

8 days ago

Definitely, it can help prevent lost deals by ensuring the right people are involved in the negotiation process.

upvoted 0 times

...

Carry

9 days ago

It's important to have visibility on who the key decision makers are for each opportunity.

upvoted 0 times

...

Pansy

10 days ago

I agree, Opportunity Teams would definitely help keep track of decision makers.

upvoted 0 times

...

Marya

11 days ago

Option C sounds like a good solution.

upvoted 0 times

...

Tracey

12 days ago

Yeah, I think enabling Opportunity Teams would be the best way to address this issue.

upvoted 0 times

...

Arthur

13 days ago

Option A might be too simplistic, we need a more robust solution like option C.

upvoted 0 times

...

Art

18 days ago

I think option B could also be helpful in ensuring the right stakeholders are involved in the decision-making process.

upvoted 0 times

...

Benton

27 days ago

I agree, option C does seem like a more comprehensive solution.

upvoted 0 times

...

Rose

3 months ago

B) Requiring the sales reps to add the stakeholder as the decision maker sounds like the best approach. That ensures the right people are involved from the start.

upvoted 0 times