Salesforce Exam Process-Automation Topic 5 Question 29 Discussion

Actual exam question for Salesforce's Salesforce Process Automation Accredited Professional Exam exam

Question #: 29
Topic #: 5

[All Salesforce Process Automation Accredited Professional Exam Questions]

If a record meets one criteria, an email should be sent. If the record meets a different criteria, a task should be created. It is possible that a record meets both criteria.

What is the recommended solution for this scenario?

ACreate one Workflow Rule with two Workflow Actions

BCreate two Workflow Rules

CCreate one Process using the Process Builder

DDefine two Processes using the Process Builder

Show Suggested Answer

Suggested Answer: C

For a scenario where different actions (sending an email and creating a task) need to be taken based on different criteria, and a record could meet both, using a single Process in Process Builder is recommended. This allows for the evaluation of multiple criteria within one process and the execution of multiple actions based on those criteria, even if a record meets more than one set of criteria. Reference: Salesforce Help - Process Builder

by Joesph at Mar 04, 2024, 02:58 PM

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