Salesforce Exam Process Automation Topic 1 Question 60 Discussion

Actual exam question for Salesforce's Process Automation exam

Question #: 60
Topic #: 1

[All Process Automation Questions]

What is a good use case for External Services in flows?

ABulk update records in Salesforce using data from an external database.

BInitiate a series of batch processes and display the results on the screen.

CDisplay external customer credit scoring app screen inside Salesforce Account page.

DPerform address validation with an external service, while storing the customer record.

Show Suggested Answer

Suggested Answer: D

by Adell at Jul 09, 2025, 01:33 PM

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Sina

2 days ago

I personally think option C) Display external customer credit scoring app screen inside Salesforce Account page is also a good use case, as it can provide valuable information at a glance.

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Kathrine

3 days ago

I agree with Janessa, option A makes sense because it can help automate data updates efficiently.

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Josephine

7 days ago

Option A is a good use case, but I wonder if there might be some data security or governance concerns with updating Salesforce records from an external database. That's something to consider.

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Nenita

12 days ago

Option B is interesting, but I'm not sure if that's the best use case for External Services. Wouldn't it be better to use a different integration approach for batch processes?

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Karina

14 days ago

I like option C. Being able to display an external credit scoring app within Salesforce is a great way to provide a seamless user experience for our customers.

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Merissa

15 days ago

Option D seems like the most practical use case. Integrating external services for address validation is a common requirement in many Salesforce applications.

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Fernanda

24 hours ago

A) Bulk update records in Salesforce using data from an external database.

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Janessa

18 days ago

I think a good use case for External Services in flows is option A) Bulk update records in Salesforce using data from an external database.

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