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Salesforce Exam Platform-App-Builder Topic 3 Question 84 Discussion
Topic #: 3
Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases_c
Which two automation solutions would meet these business requirements?
Choose 2 answers
Process Builder and Apex are two automation solutions that can meet the business requirements of summarizing the number of open and closed Cases related to an Account. Process Builder can create a process that updates the custom fields on Account based on changes in related Cases. Apex can write a trigger that performs the same logic using code. AppExchange and Workflow are not automation solutions for this requirement, but sources of apps or components and tools for creating workflow rules respectively.
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