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Salesforce Exam Platform App Builder Topic 2 Question 112 Discussion

Actual exam question for Salesforce's Platform App Builder exam
Question #: 112
Topic #: 2
[All Platform App Builder Questions]

Ursa Major Solar wants to automate a welcome email to new clients and include a customized survey about their buying experience. An app builder is tasked with this project and has very little time to build the solution from scratch, but still needs to be able to fully customize the solution.

What should the app builder do to meet the deadline and custom requirements?

Show Suggested Answer Hide Answer
Suggested Answer: B

Given the need to automate a welcome email including a customized survey with customization requirements and a tight timeline, the best approach is:

Use Salesforce Flow to build the survey declaratively to meet the criteria and send it to the customer as an email (B). Flow is a powerful tool for automation in Salesforce, allowing the creation of complex workflows and user interactions without needing to write custom code. It can be used to build a survey and integrate it with email services for automated dispatch.

Working with a developer to create custom Apex and LWC (A) might meet the criteria but would not align with the limited time frame. Managed (C) and unmanaged packages (D) from AppExchange can provide pre-built solutions, but they may not offer the needed customization or could require more setup time than building directly in Flow.

Reference for automating processes with Salesforce Flow:

Salesforce Flow: https://help.salesforce.com/articleView?id=sf.flow_considerations_design.htm&type=5


by Lucia at Mar 23, 2025, 01:55 AM

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Veronika
10 days ago
I would go with option C, as it provides a balance between customization and time constraints.
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Jerry
14 days ago
Ooh, option B is like the Goldilocks of solutions – not too much, not too little, just right! Flows are the way to go, in my opinion.
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Jerrod
16 days ago
I disagree, I believe option B is the way to go as it is quicker and easier to implement.
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Nada
19 days ago
Option A sounds like a lot of work, but at least you'd have full control over the solution. Tough call, but I'd probably go with that one.
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Felix
5 days ago
I agree, Option A would give us the most customization, even though it might take more time to implement.
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Naomi
9 days ago
Option A sounds like a lot of work, but at least you'd have full control over the solution. Tough call, but I'd probably go with that one.
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Elke
20 days ago
I think option A is the best choice because it allows for full customization.
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Eliseo
25 days ago
Haha, option D might work, but then you'd be stuck maintaining that unmanaged package forever. No thanks, I'll pass on that!
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Fannie
26 days ago
I'd go with C. A managed package from the AppExchange sounds like the easiest way to meet the deadline and customize the solution.
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Deonna
28 days ago
Option B looks like the quickest way to get this done. Flows are super flexible and you can customize the survey to your heart's content.
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Arlean
2 days ago
User 3: I think going with a managed package from AppExchange might be a safer option to ensure the project stays on track.
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Jeannetta
9 days ago
User 2: I agree, using Salesforce flow seems like the most efficient way to meet the deadline and still have a customized solution.
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Rene
12 days ago
User 3: I think Option B is the way to go. It's quick and allows for customization without needing to write custom code.
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Mirta
13 days ago
User 1: Option B sounds like the best choice. Flows are easy to work with and can be customized.
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Marion
18 days ago
User 2: I agree, using Salesforce flow seems like the most efficient way to meet the deadline and still have a customized solution.
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Annabelle
20 days ago
User 1: Option B sounds like the best choice. Flows are easy to work with and can be customized easily.
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