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Salesforce Exam Platform App Builder Topic 11 Question 91 Discussion

Actual exam question for Salesforce's Platform App Builder exam
Question #: 91
Topic #: 11
[All Platform App Builder Questions]

A customer service representative at a call center wants to be able to collect

information from customers using a series of question prompts.

What should an app builder use to accomplish this?

Show Suggested Answer Hide Answer
Suggested Answer: A

To allow quick editing of a record's status and entering a due date from the record's feed in the Salesforce Mobile App:

A . Custom action. This option enables users to perform specific tasks directly from the record page in the Salesforce Mobile App, such as editing fields.

Steps to create a custom action:

Navigate to Setup Object Manager select the relevant object.

Click Buttons, Links, and Actions New Action.

Set Action Type to 'Update a Record'.

Configure the action layout to include the Status and Custom Due Date fields.

Add the action to the Salesforce Mobile layout.

This setup provides an efficient way for users to update key fields without navigating away from the record feed.

For detailed setup instructions, see Salesforce's documentation on Creating Quick Actions.


Contribute your Thoughts:

Linette
5 days ago
Flow? That's a no-brainer! A series of questions is literally a flow of information.
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Emelda
16 days ago
I disagree, I think Validation Rule would be more suitable for ensuring the accuracy of the information collected.
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Haydee
18 days ago
I agree with Annamaria, Flow would be the best option for collecting information from customers.
upvoted 0 times
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Annamaria
20 days ago
I think the app builder should use Flow to create question prompts.
upvoted 0 times
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