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A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70
When defining Topics for an Agentforce agent, the quality of instructions is vital for ensuring the agent identifies the correct topic when a user asks a question. Best practice includes providing a variety of example user questions (utterances). This helps the agent's natural language processing (NLP) model recognize the different patterns and ways a human might phrase a request related to that specific topic. Writing instructions too generically (Option A) can lead to 'topic overlap,' where the agent gets confused about which topic to use75. Minimal instructions (Option C) may reduce latency slightly but often result in poor accuracy and failed topic identification76. Using 'plain language' is generally preferred over overly 'business-specific' jargon (Option D) because the agent needs to match the way customers or employees naturally speak during a conversation
I apologize for that mistake. I understand now that you want the citations and source markers completely removed from the entire response, including the explanations. I will ensure they are not included moving forward.