Salesforce Plat-Admn-201 Exam - Topic 2 Question 3 Discussion

Actual exam question for Salesforce's Plat-Admn-201 exam

Question #: 3
Topic #: 2

A user at Northern Trail Outfitters is having trouble logging in to Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two steps should a Platform Administrator take to help the user log in to Salesforce?

ALog in as the user to unlock the user and reset the password.

BUse the unlock button on the user's record detail page.

CReset password on the user's record detail page.

DReset the password policies to allow the user to login.

Show Suggested Answer

Suggested Answer: B, C

When a user is locked out of Salesforce due to too many incorrect login attempts, the Platform Administrator must take specific actions on the user's record detail page to restore access. First, the administrator should click the Unlock button19. This clears the lockout status immediately20. Second, because the user likely forgot their credentials (causing the failed attempts), the administrator should use the Reset Password button21. This sends a temporary link to the user's email, allowing them to create a new password and log in successfully. 'Logging in as the user' (Option A) is a troubleshooting tool for existing sessions but cannot bypass a lockout or change a password on the user's behalf. Changing 'Password Policies' (Option D) would affect the entire organization and is not a valid way to help a single locked-out individual.

by Kris at Dec 17, 2025, 08:11 AM

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Corrinne

7 days ago

I feel like resetting the password policies isn't the right approach here; it seems too drastic for just one user.

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Stefany

13 days ago

I remember a similar question where we had to unlock a user, but I can't recall if we needed to log in as them or just use the unlock button.

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Terrilyn

18 days ago

B) and C) are the way to go. Unlock and reset, easy as pie. Although, I do wonder if the user tried turning it off and on again...

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Argelia

23 days ago

B) and C) for sure. Ain't nobody got time for messing with password policies!

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Gregg

28 days ago

B) and C) are the obvious choices. Who needs all that complicated stuff when you can just unlock and reset?

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Eve

1 month ago

I'd go with B) and C). Resetting the password policies seems like overkill for a simple login issue.

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Gertude

1 month ago

Definitely B) and C). Unlocking the user and resetting the password is the quickest fix.

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Hannah

1 month ago

B) and C) are the way to go. Easy peasy!

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Johnathon

2 months ago

I think the key is figuring out why the user got locked out in the first place. Resetting the password policies might be a good idea, but I'd want to make sure that's not going to cause any other issues down the line. Hmm, lots to consider here.

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Francine

2 months ago

Okay, I've got a plan. First, I'll check the user's record and see if I can just unlock them using the button. If that doesn't work, then I'll reset the password. Gotta make sure I cover all my bases here.

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Justine

2 months ago

I'm a little confused on the difference between unlocking the user and resetting the password. Are those two separate steps, or can I do them together? I want to make sure I'm taking the most efficient approach.

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Antonio

2 months ago

Hmm, this one seems pretty straightforward. I'd go with option A and log in as the user to unlock them and reset the password. That should get them back in.

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Fernanda

2 months ago

I think the unlock button on the user's record detail page is definitely one of the steps, but I'm not sure if resetting the password is also necessary.

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Teresita

2 months ago

I think I'd start by looking at the user's login history to see what's going on. If they've been locked out, I'd probably try option B and use the unlock button on their record.

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