Salesforce Plat-101 Exam - Topic 3 Question 9 Discussion

Actual exam question for Salesforce's Plat-101 exam

Question #: 9
Topic #: 3

[All Plat-101 Questions]

Get Cloudy Consulting wants to implement AI Agents to assist with customer service.

Where can Agents be deployed?

AQueues

BChatter

CSlack

Show Suggested Answer

Suggested Answer: C

Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service. These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack's powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.

Here is how the other options are incorrect:

A . Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.

B . Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.

Reference from Salesforce Documentation:

Slack and Salesforce Integration Overview

Einstein Bots Deployment Options

Salesforce Associate Exam Guide

by Stanford at Jan 05, 2026, 05:16 AM

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Veronika

29 days ago

All options have merit. But A) Queues feels most efficient for support.

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Doretha

1 month ago

C) Slack is popular. Many teams use it daily.

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Tresa

1 month ago

B) Chatter could work too. Good for real-time interactions.

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Mari

2 months ago

I think A) Queues is a solid choice. It can handle high volumes.

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Judy

2 months ago

I didn't know AI could work in Chatter, that's cool!

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Rolf

2 months ago

Absolutely, all three options make sense!

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William

2 months ago

Wait, can they really handle queues effectively?

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Renea

2 months ago

Chatter is a great option too!

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Ashton

2 months ago

Agents can totally be deployed in Slack!

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Olen

3 months ago

I'd go with A) Queues. Seems like the most logical place to deploy AI Agents for customer service.

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Levi

3 months ago

Agents in Slack? That's like trying to herd cats with a laser pointer!

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Rolland

3 months ago

C) Slack is an interesting choice, but I don't think that's the best deployment option for AI Agents in this case.

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Francis

4 months ago

B) Chatter is a good option too. Agents could be used to assist customers in Chatter conversations.

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Shelton

4 months ago

A) Queues is the correct answer. Agents can be deployed to handle customer service inquiries in queues.

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Donte

4 months ago

I definitely recall something about deploying in Queues, but I wonder if Slack is also a common choice for AI Agents.

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Winifred

4 months ago

I’m a bit confused about whether Chatter is the right place for AI Agents. I thought it was more for social interactions.

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Deeann

4 months ago

I remember a practice question about AI in Slack, so I feel like that could be a valid option too.

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Lemuel

4 months ago

I think AI Agents can be deployed in Queues, but I'm not entirely sure if they can also work in Chatter.

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Lazaro

5 months ago

I've got this! AI Agents can be deployed in queues, chatter, and Slack to assist with customer service. I'm feeling good about this question.

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Joesph

5 months ago

Ugh, I'm not sure about this one. I'll have to review my notes on AI Agents and customer service to figure out the best approach.

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Louis

5 months ago

Okay, let me think this through. I know AI Agents can be used in customer service, so the options are likely related to communication channels. I'll carefully consider each choice.

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Jestine

5 months ago

Hmm, this seems like a straightforward question. I'm pretty confident I can identify the correct deployment options for AI Agents.

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Ma

5 months ago

I think I know where AI Agents can be deployed, but I want to make sure I understand the question fully before answering.

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Lajuana

24 days ago

I think they can be deployed in Queues.

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