Salesforce Plat-101 Exam - Topic 3 Question 9 Discussion

Actual exam question for Salesforce's Plat-101 exam

Question #: 9
Topic #: 3

[All Plat-101 Questions]

Get Cloudy Consulting wants to implement AI Agents to assist with customer service.

Where can Agents be deployed?

AQueues

BChatter

CSlack

Show Suggested Answer

Suggested Answer: C

Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service. These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack's powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.

Here is how the other options are incorrect:

A . Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.

B . Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.

Reference from Salesforce Documentation:

Slack and Salesforce Integration Overview

Einstein Bots Deployment Options

Salesforce Associate Exam Guide

by Stanford at Jan 05, 2026, 05:16 AM

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Rolland

13 days ago

C) Slack is an interesting choice, but I don't think that's the best deployment option for AI Agents in this case.

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Francis

18 days ago

B) Chatter is a good option too. Agents could be used to assist customers in Chatter conversations.

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Shelton

23 days ago

A) Queues is the correct answer. Agents can be deployed to handle customer service inquiries in queues.

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Donte

28 days ago

I definitely recall something about deploying in Queues, but I wonder if Slack is also a common choice for AI Agents.

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Winifred

1 month ago

I’m a bit confused about whether Chatter is the right place for AI Agents. I thought it was more for social interactions.

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Deeann

1 month ago

I remember a practice question about AI in Slack, so I feel like that could be a valid option too.

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Lemuel

1 month ago

I think AI Agents can be deployed in Queues, but I'm not entirely sure if they can also work in Chatter.

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Lazaro

2 months ago

I've got this! AI Agents can be deployed in queues, chatter, and Slack to assist with customer service. I'm feeling good about this question.

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Joesph

2 months ago

Ugh, I'm not sure about this one. I'll have to review my notes on AI Agents and customer service to figure out the best approach.

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Louis

2 months ago

Okay, let me think this through. I know AI Agents can be used in customer service, so the options are likely related to communication channels. I'll carefully consider each choice.

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Jestine

2 months ago

Hmm, this seems like a straightforward question. I'm pretty confident I can identify the correct deployment options for AI Agents.

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Ma

2 months ago

I think I know where AI Agents can be deployed, but I want to make sure I understand the question fully before answering.

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