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Salesforce Exam Order Management Administrator Topic 4 Question 42 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 42
Topic #: 4
[All Order Management Administrator Questions]

Where should a service agent go first to view process exceptions related to a specific Order?

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Suggested Answer: A

The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5


by Gennie at May 03, 2025, 08:54 AM

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Paola
11 days ago
C'mon, it's gotta be D. The Order Summary Record - Related Tab is where all the juicy details are, am I right?
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Skye
13 days ago
I think the answer is A. The Process Exception Details tab on the Order Record seems like the most logical place to view process exceptions.
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Leontine
3 days ago
I agree, A) Order Record - Process Exception Details Tab is where you can find process exceptions.
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