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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 3 Question 54 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam
Question #: 54
Topic #: 3
[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

* Create a case for an account team member to follow up.

* Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Show Suggested Answer Hide Answer
Suggested Answer: D

by James at Jul 30, 2023, 03:48 PM

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Kallie
3 months ago
Wait, can you really use Remote Action for this? Seems odd.
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Merlyn
3 months ago
Option A has the Messaging Action, which could work too.
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Charlette
4 months ago
I agree, C sounds right! Email Action is a must.
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Carylon
4 months ago
Not sure about C, isn't DataRaptor overkill for this?
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Mariko
4 months ago
Definitely going with option C! Radio Group is perfect for ratings.
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Lavonda
4 months ago
I’m leaning towards option C because it has both the Radio Group and Email Action, which I think are essential for this scenario.
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Darnell
4 months ago
I feel like we practiced a question similar to this, and I thought Messaging Action was used for sending emails, so maybe option A or D?
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Ranee
5 months ago
I’m not entirely sure, but I think we need a DataRaptor Post Action to create the case, which makes option C sound familiar.
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Paola
5 months ago
I remember we discussed using a Radio Group for capturing single-choice responses, so option A seems likely.
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Mari
5 months ago
I'm pretty confident ADSPEC is enabled on the Service. That seems like the most logical choice based on what I know about ADSPEC.
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Cordie
5 months ago
I remember studying anycast services, and I'm pretty sure configuring the firewalls behind an EPG subnet was a common setup in our practice questions.
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Josefa
5 months ago
Okay, I think I've got this. I'll need to use the binomial distribution formula to find the probability of 0 defects in the sample, then subtract that from 1 to get the probability of at least 1 defect.
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Valentine
5 months ago
I'm leaning towards the client being the one who initially decides on a third-party audit. They're the ones who would likely request the audit in the first place.
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Leota
5 months ago
I'm a bit unsure about the other options. Can I change individual statements in a policy, or do I have to edit the whole thing? And are the policies implemented sequentially or using route maps? I'll have to think this through.
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Elbert
9 months ago
Personally, I think the best answer is C. It just makes the most logical sense to me. Plus, it has the word 'Radio' in it, and we all know that's the key to a successful OmniScript.
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Erasmo
10 months ago
Haha, I'm just gonna guess and hope for the best. Maybe I'll go with B, just to be different. Multi-Select for the rating, Remote Action, and Email Action. Who knows, could be a hidden gem of an answer.
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Myong
8 months ago
User3: I'm not sure, but I'll go with the crowd. B it is!
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Dortha
8 months ago
User2: Yeah, I agree. Remote Action and Email Action seem like they would work well for this.
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Arlette
9 months ago
User1: I think B is a good choice. Multi-Select for the rating sounds right.
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Shelton
10 months ago
Oh man, I was totally gonna go with D, but now I'm second-guessing myself. The Edit Block, DataRaptor Post Action, and Messaging Action just seemed more intuitive to me. Guess I better double-check the requirements.
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Joaquin
9 months ago
It's always good to double-check. Maybe take another look at the requirements to make sure you're on the right track.
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Lewis
9 months ago
I see what you mean, but I'm leaning towards A. Radio Group, Remote Action, and Messaging Action seem like they could work well together.
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Zachary
9 months ago
I think D might be the way to go. It seems like it covers all the necessary actions.
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Thad
10 months ago
Hmm, I think option A is the way to go. The Radio Group for the rating, Remote Action to create the case, and Messaging Action for the email summary. Keeps things simple and straightforward.
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Arthur
8 months ago
And Messaging Action will send a summary email to the user, completing the process efficiently.
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Halina
8 months ago
Remote Action can quickly create a case for follow-up by the account team.
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Haydee
8 months ago
Using Radio Group for the rating makes it easy for users to select their satisfaction level.
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Lazaro
8 months ago
I agree, option A seems like the best choice for this scenario.
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Crista
9 months ago
Option A it is then. Radio Group, Remote Action, and Messaging Action make the process clear and easy to follow.
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Nobuko
9 months ago
Yes, I think using Radio Group, Remote Action, and Messaging Action will make the process smooth for the client.
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Justa
9 months ago
I think Option A is the most efficient. It covers all the steps needed for capturing customer satisfaction.
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Jacklyn
10 months ago
I agree, Option A seems like the best choice. It covers all the necessary actions.
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Mozell
10 months ago
I agree, option A seems like the best choice for this scenario.
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Arminda
10 months ago
Option A sounds good. Radio Group for rating, Remote Action for case creation, and Messaging Action for email summary.
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Trina
10 months ago
I agree with Annalee, A) Radio Group, Remote Action, and Messaging Action seem like the best options for this scenario.
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Renea
10 months ago
I disagree, I believe B) Multi-Select, Remote Action, and Email Action would be more suitable for capturing customer satisfaction.
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Brittni
11 months ago
I'm pretty sure the answer is C. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action to send the summary message. Seems like a straightforward implementation.
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Martin
10 months ago
C it is then. Thanks for the input everyone!
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Lynsey
10 months ago
I would go with C as well. It covers all the necessary actions for capturing customer satisfaction.
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Noel
10 months ago
I agree, C seems to be the best choice for this scenario.
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Barrett
10 months ago
I think C is the correct answer. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action for the summary message.
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Annalee
11 months ago
I think the consultant should recommend A) Radio Group, Remote Action, and Messaging Action.
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