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Salesforce Exam OmniStudio Consultant Topic 3 Question 54 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 54
Topic #: 3
[All OmniStudio Consultant Questions]

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

* Create a case for an account team member to follow up.

* Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Show Suggested Answer Hide Answer
Suggested Answer: D

by James at Jul 30, 2023, 03:48 PM

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Thad
8 days ago
Hmm, I think option A is the way to go. The Radio Group for the rating, Remote Action to create the case, and Messaging Action for the email summary. Keeps things simple and straightforward.
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Trina
8 days ago
I agree with Annalee, A) Radio Group, Remote Action, and Messaging Action seem like the best options for this scenario.
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Renea
10 days ago
I disagree, I believe B) Multi-Select, Remote Action, and Email Action would be more suitable for capturing customer satisfaction.
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Brittni
17 days ago
I'm pretty sure the answer is C. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action to send the summary message. Seems like a straightforward implementation.
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Barrett
2 days ago
I think C is the correct answer. Radio Group for the satisfaction rating, DataRaptor Post Action to create the case, and Email Action for the summary message.
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Annalee
17 days ago
I think the consultant should recommend A) Radio Group, Remote Action, and Messaging Action.
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