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Salesforce MKT-101 Exam - Topic 1 Question 31 Discussion

Northern Trail Outfitters sends emails for Password Resets from their web store when requested. An SMS message should be deployed if the password reset email is not sent.What processes should they utilize to ensure a timely delivery across email and SMS?
B) Multiple path journey with engagement split if password reset link clicked; if link not clicked, then SMS Password Reset activity
A) Triggered send definition and use data extract Not Sent to a data extension then send SMS to those failed sends
C) Triggered send definition, and use API response to determine and send API call to trigger an SMS password reset
D) Transactional email send with the event notification service response to determine and trigger an API call to an SMS message

Salesforce MKT-101 Exam - Topic 1 Question 31 Discussion

Actual exam question for Salesforce's MKT-101 exam
Question #: 31
Topic #: 1
[All MKT-101 Questions]

Northern Trail Outfitters sends emails for Password Resets from their web store when requested. An SMS message should be deployed if the password reset email is not sent.

What processes should they utilize to ensure a timely delivery across email and SMS?

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Suggested Answer: B

by Bernardo at Aug 10, 2023, 12:15 AM

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Jovita
6 months ago
Totally agree with B, it covers all bases!
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Breana
7 months ago
Wait, can SMS really be triggered that quickly?
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Edwin
7 months ago
D sounds complicated, not sure if it’s necessary.
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Tayna
7 months ago
I think A is better for tracking failed sends.
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Latanya
7 months ago
Option B seems the most efficient for user engagement.
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Paulene
8 months ago
I lean towards option D because it mentions transactional emails, which I think are crucial for password resets. But I'm not completely confident about the event notification service part.
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Gwenn
8 months ago
I'm a bit confused about the API responses mentioned in options C and D. I think we discussed API calls in class, but I can't recall the exact process for triggering SMS from an email failure.
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Talia
8 months ago
I feel like option B could work well since it involves engagement tracking. We did a case study on journeys, and I think the engagement split was a key point.
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Ayesha
8 months ago
I remember we practiced something similar where we had to set up a fallback for failed email sends. I think option A sounds familiar, but I'm not entirely sure about the data extract part.
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Keshia
8 months ago
I'm a bit confused by the wording of this question. I'll need to re-read it a few times to make sure I understand what they're asking.
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Margurite
8 months ago
Based on the information provided, I'd say the correct answer is that the organization's risk appetite is most likely to change. Exceeding RTOs would indicate a need to re-evaluate the level of risk the business is willing to accept.
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Fatima
8 months ago
Okay, I remember learning about IP filters in class. I believe the correct answer is B - an IP filter can allow or deny IP packets from entering a network. I'm pretty confident in that, but I'll double-check the other options just to be sure.
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Earnestine
1 year ago
I don't know, all these options sound pretty technical. I just want my password reset to work, you know? Is there a 'send me a carrier pigeon' option?
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Wade
1 year ago
They might need to implement monitoring to ensure delivery success.
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Catarina
1 year ago
They should use a reliable email and SMS service provider.
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Trevor
1 year ago
They could set up automated triggers for both email and SMS.
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Corinne
1 year ago
Hmm, Option D seems interesting too. Leveraging the event notification service to trigger the SMS could be a clever way to handle this.
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Kenneth
1 year ago
But option D involves too many steps, I still think option A is simpler and more efficient.
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Rebbeca
1 year ago
I'm leaning towards Option C. Using the API response to determine if the email was sent successfully and then triggering an SMS seems like a robust approach.
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Freeman
1 year ago
User 2: I agree, it seems like a reliable way to ensure timely delivery across email and SMS.
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Louann
1 year ago
User 1: Option C sounds like a good choice. Using the API response to trigger an SMS is efficient.
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Ashton
1 year ago
Option B looks like the best solution to me. Splitting the journey based on the user's engagement seems like a reliable way to ensure timely delivery across both email and SMS.
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Nida
1 year ago
User 4: Definitely, that seems like a reliable solution.
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Georgene
1 year ago
User 3: It's a good way to ensure timely delivery across both email and SMS.
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Chauncey
1 year ago
User 2: Yeah, splitting the journey based on user engagement sounds effective.
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Devora
1 year ago
User 1: I think option B is the way to go.
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Lizette
1 year ago
I disagree, I believe option D would be more effective.
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Kenneth
1 year ago
I think option A is the best choice.
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