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Salesforce MCE-Con-201 Exam - Topic 5 Question 1 Discussion

Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.How could these auto-reply messages be enabled?
A) From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email' link.
B) Create a Triggered Send and on the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
C) Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
D) Open Admin > Account Setting page in Email Studio and in the 'Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.

Salesforce MCE-Con-201 Exam - Topic 5 Question 1 Discussion

Actual exam question for Salesforce's MCE-Con-201 exam
Question #: 1
Topic #: 5
[All MCE-Con-201 Questions]

Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.

How could these auto-reply messages be enabled?

Show Suggested Answer Hide Answer
Suggested Answer: A

Comprehensive and Detailed Explanation

The correct answer is A --- From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email.

RMM allows you to define an automated response for incoming replies.

You can specify a simple custom response and link it to a pre-built HTML email template through the RMM settings without requiring a triggered send setup.

Why others are wrong:

B and C: Using a Triggered Send is more complex and usually unnecessary for a simple automatic response.

D: There's no option to paste full HTML code into Admin > Account Settings for auto-replies --- that's not how RMM is configured.

Exact Extract from Salesforce Official Documentation:

Salesforce Help --- Reply Mail Management Setup:

'Configure a custom automated response by selecting 'Create Custom Response' under 'Automated Response Email for Remaining Replies' in Reply Mail Management. You can link a pre-built HTML email.'

(Source: https://help.salesforce.com/s/articleView?id=sf.mc_es_reply_mail_management.htm)

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by Minna at May 28, 2026, 10:01 PM

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