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Salesforce MC-101 Exam - Topic 2 Question 17 Discussion

A marketing associate at Cloud Kicks notices that only half of the targeted recipients of a specific email send job successfully received the email. One of the targeted recipients notifies Cloud Kicks that they did not receive the email.After checking the Subscriber Status, which All Subscriber List field should the associate check next?
C) Subscriber Key
A) Date Unsubscribed
B) Unsubscribe Reason

Salesforce MC-101 Exam - Topic 2 Question 17 Discussion

Actual exam question for Salesforce's MC-101 exam
Question #: 17
Topic #: 2
[All MC-101 Questions]

A marketing associate at Cloud Kicks notices that only half of the targeted recipients of a specific email send job successfully received the email. One of the targeted recipients notifies Cloud Kicks that they did not receive the email.

After checking the Subscriber Status, which All Subscriber List field should the associate check next?

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Suggested Answer: C

After checking the Subscriber Status, the associate should check the Subscriber Key next. The Subscriber Key is a unique identifier for each subscriber in the All Subscribers list, which can help identify issues related to a specific recipient's email delivery. It is especially useful in troubleshooting scenarios where an email has not been successfully received, as it allows the associate to verify the specific subscriber's record and investigate potential causes for the delivery issue.


by Sylvie at Jun 22, 2026, 08:57 AM

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Helene
3 days ago
Exactly, it shows if the email was sent correctly.
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Alethea
8 days ago
True, but if they didn't unsubscribe, the key is crucial.
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Georgene
13 days ago
But what about the Date Unsubscribed? That could be important too.
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Helene
18 days ago
Agreed, the Subscriber Key helps identify the recipient.
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Alethea
23 days ago
I think they should check the Subscriber Key.
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Laurel
29 days ago
Date Unsubscribed could be relevant too, just saying.
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Golda
1 month ago
I’m surprised half didn’t get it! What’s going on?
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Edelmira
1 month ago
Wait, why would the Unsubscribe Reason matter here?
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Arleen
1 month ago
I agree, Subscriber Key is crucial!
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Benton
2 months ago
Definitely check the Subscriber Key first.
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Hoa
2 months ago
I practiced a similar question where we had to check the Subscriber Status first. I think the Subscriber Key is the best next step to ensure they are still active.
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Aliza
2 months ago
I feel like the Unsubscribe Reason could give us insights into why some people didn't receive the email. But is that the right step?
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Leonie
2 months ago
I'm not really sure, but I remember something about the Date Unsubscribed being important. Maybe we should check that too?
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Alonso
2 months ago
I think we might need to check the Subscriber Key next. It could help us identify if there were any issues with that specific recipient's email address.
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