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Northern Trail Outfitters (NTO) has created a new onboarding series for customers who have purchased its fitness tracker. Customers were automatically opted in and received three emails from NTO within one day. The onboarding series includes personalized recommendations but lacks an easy way to opt out or update preferences.
In this scenario, what best practice was achieved?
Suggested Answer: B
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13 comments · newest first
GE
Geoffrey
12 months ago
I love the personalized aspect, but they should let us update preferences!
MI
Michal
12 months ago
Wait, they can't opt out? That seems sketchy.
MI
Micaela
12 months ago
Sending multiple emails in one day feels overwhelming.
EM
Emogene
1 year ago
But opting customers in automatically? Not cool.
SE
Serina
1 year ago
Personalized recommendations are a great touch!
KA
Kasandra
1 year ago
Preventing customers from opting out seems really problematic, so I can't see how that would be considered a best practice at all.
EL
Elenore
1 year ago
I'm not entirely sure, but I feel like automatically opting customers in could be seen as a good practice, even though it might not be the most ethical.
CA
Caprice
1 year ago
I remember discussing the importance of personalized recommendations in our last class, so I think option B might be the best practice here.
NI
Nickie
1 year ago
I think sending multiple emails in one day could be overwhelming for customers, so I doubt that's the best practice.
CH
Cherry
1 year ago
Okay, let's think this through step-by-step. The key is to identify the teams that would have the most direct involvement or impact on the revenue cloud project.
GA
Gaynell
1 year ago
This seems like a tricky one. I'll need to think carefully about the factors that influence Sprint length.
LA
Latonia
1 year ago
Okay, I've got a strategy here. I'll think through the different functional attributes like suitability, accuracy, security, etc. and determine which one is most relevant when an image can't be properly scaled.
RA
RAJENDRA PRASAD KUNCHALA
4 years ago
Hi Lorean,
Practice test 1 -- Question No. 3 to Question No. 67
I got these questions in my exam I followed the same answers but I failed looks like the answers are wrong can you correct them?