Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam - Topic 4 Question 115 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Email Specialist (MC-202) exam

Question #: 115
Topic #: 4

[All Salesforce Certified Marketing Cloud Email Specialist (MC-202) Questions]

When receiving spam complaints from recent email sends, a marketer from Northern Trail Outfitters (NTO) identifies an email address that has consistently marked promotional email messages from WTO as spam.

What should me marketer do to prevent the subscriber from receiving further commercial messages?

AUse the complaint exclusion list on future sends.

BAdd the subscriber to the auto-suppression list.

CDelete the subscriber from All Subscribers

Show Suggested Answer

Suggested Answer: B

by Karl at Nov 23, 2025, 04:24 PM

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Aaron

3 days ago

C seems extreme, just delete them?

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Pamella

8 days ago

I think B is better, auto-suppression keeps it cleaner.

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Kizzy

13 days ago

Definitely A, using the complaint exclusion list is key!

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Merilyn

18 days ago

Haha, delete the subscriber? Yeah, right. That's like throwing the baby out with the bathwater. B is the clear choice here.

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Mel

24 days ago

B, for sure. Wouldn't want to end up on some blacklist or something. Spam is no joke in the marketing world.

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Galen

29 days ago

B is the way to go. Gotta keep those spam complaints down, you know? Can't have the email gods coming after you.

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Lilli

1 month ago

Definitely B. You don't want to keep sending to someone who's already marked you as spam. That's just asking for trouble.

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Tyisha

1 month ago

I’m leaning towards the complaint exclusion list, but I wonder if there are any specific rules about how long someone stays on it.

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Jonelle

1 month ago

I feel like deleting the subscriber entirely could be too extreme, but I can't recall the exact implications of that choice.

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Royal

2 months ago

I remember practicing a question about suppression lists, and I think adding them to the auto-suppression list might be the best option here.

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Judy

2 months ago

I think the complaint exclusion list is the right choice, but I'm not entirely sure if it applies to just one email or all future sends.

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Chauncey

2 months ago

Hmm, I'm a little torn here. Part of me wants to just delete the subscriber, but the auto-suppression list does seem like the more prudent choice. I'll have to think this one through a bit more.

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Jolanda

2 months ago

B) Add the subscriber to the auto-suppression list. That's the best way to prevent them from receiving further messages.

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Michael

3 months ago

Ugh, spam complaints are the worst. I'd just go with option B and add them to the auto-suppression list. That way we don't have to worry about them marking our emails as spam anymore.

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Agustin

3 months ago

Okay, I think I've got this. The key is to prevent the subscriber from getting any more emails, so the auto-suppression list is definitely the way to go. Nice and simple.

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Maryann

3 months ago

I'm a little unsure about this one. Should we really just delete the subscriber completely? That seems a bit extreme. Maybe the auto-suppression list is the safer bet.

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Makeda

3 months ago

Hmm, this seems pretty straightforward. I'd go with option B and add the subscriber to the auto-suppression list to prevent them from receiving any more messages.

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Salley

2 months ago

I think option A is the best choice. Using the complaint exclusion list is smart.

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Delmy

3 months ago

Yeah, auto-suppression is the way to go. Better safe than sorry!

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