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Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam - Topic 3 Question 116 Discussion

The marketing team at Northern Trail Outfitters is concerned about its email deliverability rates over the last three months.Which remediation tactic should be used to improve deliverability?
C) Scale back sending for specific ISPs until the issue subsides.
A) Increase the frequency of email sending to boost engagement.
B) Broaden segmentation criteria to reach more diverse audiences.

Salesforce Certified Marketing Cloud Email Specialist (MC-202) Exam - Topic 3 Question 116 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Email Specialist (MC-202) exam
Question #: 116
Topic #: 3
[All Salesforce Certified Marketing Cloud Email Specialist (MC-202) Questions]

The marketing team at Northern Trail Outfitters is concerned about its email deliverability rates over the last three months.

Which remediation tactic should be used to improve deliverability?

Show Suggested Answer Hide Answer
Suggested Answer: C

To improve emaildeliverability, it is effective to scale back sending to specific ISPs where issues have been identified. This approach helps in maintaining a good sender reputation and avoiding potential blocks or filtering by the ISPs. By reducing the sending volume toproblematic ISPs temporarily, you give the infrastructure time to resolve the issues, which can then help improve overall deliverability rates. Reference:Salesforce Marketing Cloud Documentation on Email Deliverability Best Practices.


by Latrice at Nov 22, 2025, 03:04 PM

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Rosendo
2 months ago
Exactly! C is safer. Let’s fix the problem first.
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Shonda
2 months ago
But if we send too much, we risk being marked as spam.
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Flo
2 months ago
C makes sense. Targeting specific ISPs is smart.
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Donette
2 months ago
C sounds like the safest bet for now.
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Man
2 months ago
Wait, are we really considering sending less? That seems counterintuitive.
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Sherman
3 months ago
Broader segmentation might dilute our message though.
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Marge
3 months ago
Totally disagree, increasing frequency could boost engagement!
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Owen
3 months ago
I heard scaling back can really help with ISPs.
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Elly
4 months ago
A) Increase the frequency? What is this, 2005? C) is the way to go, my dude.
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Luisa
4 months ago
Hmm, this one's tricky. I'd go with C) and hope the ISPs don't blacklist me forever.
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Chaya
4 months ago
C) Definitely scale back on the ISPs. Gotta let things settle before ramping up again.
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Elly
4 months ago
A) Increasing email frequency? Bold strategy, but I'm not sure that's the answer. Might just end up in more spam folders.
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Micheline
4 months ago
B) Broadening segmentation is the smart move here. Reach those diverse audiences and get those deliverability rates up!
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Tiara
4 months ago
I feel like option C makes sense, but I’m hesitant because it seems counterintuitive to reduce sending when trying to improve deliverability.
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Dottie
5 months ago
I’ve seen similar questions where broadening segmentation led to better results, but I wonder if that applies here.
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Giovanna
5 months ago
I think scaling back sending for specific ISPs might help, but I’m not entirely sure how that would affect overall engagement.
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Yvonne
5 months ago
I remember discussing how increasing email frequency can sometimes backfire, so I’m not sure if option A is the best choice.
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Rosita
5 months ago
Whoa, this is a tough one. I'm not sure I fully understand the implications of each option. Increasing frequency could boost engagement, but it might also hurt deliverability even more. Broadening segmentation seems risky, and scaling back on ISPs could be a pain. I'm going to have to really think this through before committing to an answer.
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Cecil
5 months ago
Okay, I think I've got a handle on this. Increasing frequency is probably not the best move since that could just exacerbate the deliverability problem. Broadening segmentation seems like it could be a good strategy, but it might not directly address the core issue. Scaling back on specific ISPs until the problem is resolved seems like the most targeted approach. I'm feeling pretty confident about that one.
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Noah
5 months ago
C) Scaling back sending for specific ISPs is the way to go. Gotta let those ISPs cool off a bit, you know?
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Carmen
6 months ago
I disagree. A could work. More emails might engage users.
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France
6 months ago
I think option C is the best. Less is more.
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Helga
6 months ago
B could help too. Reaching diverse audiences is key.
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Celestina
6 months ago
Hmm, I'm a bit stumped on this one. Increasing frequency could backfire and make the deliverability even worse. Broadening segmentation might work, but it feels like a bit of a shot in the dark. I'm leaning towards option C, but I'd want to make sure I understand the reasoning behind it.
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Rolf
7 months ago
This seems like a tricky one. I'm not sure if increasing frequency or broadening segmentation would really help with deliverability issues. Scaling back on specific ISPs might be the way to go, but I'd need to think it through more.
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Eloisa
29 days ago
Let's focus on the ISPs first, then reassess.
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Kanisha
1 month ago
Increasing frequency could backfire too.
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Salena
1 month ago
Broadening segmentation might confuse the audience.
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Susy
2 months ago
Yeah, too many emails can hurt deliverability.
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Kanisha
6 months ago
I agree, scaling back sounds smart.
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