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Salesforce Exam Marketing Cloud Email Specialist Topic 2 Question 69 Discussion

Actual exam question for Salesforce's Marketing Cloud Email Specialist exam
Question #: 69
Topic #: 2
[All Marketing Cloud Email Specialist Questions]

Northern Trail Outfitters (NTO) was unable to process coupon codes for several days, when caused customers to complain about their experience. NTO would like to apologies by offering an upgraded coupon to help improve customer satisfaction

What should NTO do to automate the process of finding its affected customers?

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Suggested Answer: A

by Annabelle at Jul 30, 2023, 01:40 AM

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Shenika
30 days ago
C definitely seems like the correct answer. Anything involving 'Einstein' in a business context is just trying too hard, if you ask me.
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Avery
1 months ago
Haha, Einstein engagement scores? What is this, a sci-fi movie? I'd stick with the good old date range query if I were NTO.
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Donette
5 days ago
User 2
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Carey
9 days ago
User 1
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Laurel
1 months ago
A date range filter seems like the most straightforward approach. It'll help NTO pinpoint the right customers without any fancy analytics.
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Garry
8 days ago
Automating the process will definitely save time and improve customer satisfaction.
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Leonora
28 days ago
Maybe NTO can also consider sending out a mass email to inform customers about the upgraded coupon.
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Nell
1 months ago
Implementing a date range filter is a good idea. It'll make it easier to identify affected customers.
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Ronny
1 months ago
Option C looks like the way to go. Querying the data using a specific date range should help identify the affected customers efficiently.
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Yolando
6 days ago
Once we have the list of affected customers, we can then reach out to them with the upgraded coupon as a gesture of goodwill.
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Fernanda
14 days ago
I agree, that way we can quickly identify who was impacted by the coupon code issue.
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Leoma
28 days ago
Option C sounds like a good idea. We can filter the data by date to find the affected customers.
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Marta
2 months ago
I think querying the data using a specific date range parameter would be more efficient in finding the affected users.
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Bernardine
2 months ago
I agree with Vanda. Using a specific date range will help narrow down the affected customers.
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Vanda
2 months ago
I think NTO should filter the data based on a specific date range.
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