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Salesforce Certified Marketing Cloud Engagement Specialist (MC-202) Exam - Topic 2 Question 58 Discussion

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated email address, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.What is preventing the customer from receiving emails at their new address?
B) The email address has not been updated in All Subscribers.
A) The new email address is from an unsupported domain.
C) The customer has not opted in again with the new address.

Salesforce Certified Marketing Cloud Engagement Specialist (MC-202) Exam - Topic 2 Question 58 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Engagement Specialist (MC-202) exam
Question #: 58
Topic #: 2
[All Salesforce Certified Marketing Cloud Engagement Specialist (MC-202) Questions]

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated email address, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Emerson at Nov 21, 2022, 07:51 AM

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Mariann
10 months ago
Definitely B, I've seen this happen before with other customers.
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Lamar
10 months ago
I doubt it's A, most domains are supported these days.
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Rosalind
10 months ago
Wait, could it be C? Maybe they need to opt in again?
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Shasta
11 months ago
I agree, if it's not updated there, they won't get emails.
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Bernadine
11 months ago
It's probably B, the All Subscribers list needs to be updated.
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Casie
11 months ago
What if the new email is from a domain that isn't supported? I feel like that could also be a possibility, but I'm not too confident about it.
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Colton
11 months ago
I think we had a similar practice question about email updates, and it was about the All Subscribers list. So, I'm leaning towards option B as well.
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Youlanda
11 months ago
I'm not entirely sure, but I feel like if the customer hasn't opted in again, that could definitely cause issues. Maybe option C?
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Hector
11 months ago
I remember we discussed how important it is to update email addresses in all relevant places, so I think option B might be the right answer.
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Stefanie
11 months ago
Hmm, this looks like a tricky one. I'll need to carefully review the XML schema and the options to determine the correct snippet.
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Lavina
11 months ago
I feel like I've seen similar questions and C keeps coming up when clients want to decide on the connection method.
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Noah
11 months ago
I've got a good feeling about A - a digital wallet. That seems like the most common and secure way to store personal cryptocurrency. I'll go with that unless I can think of a really compelling reason why another option might be better.
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Domingo
11 months ago
Value index? Cost/worth analysis? I'm not familiar with those terms in this context. I'll have to guess on this one and hope for the best.
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Merilyn
11 months ago
Hmm, this looks like a tricky one. I'll need to carefully analyze the debug output to identify the type of mismatch preventing the VPN from coming up.
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Stefan
11 months ago
I remember a practice question about identifying staff shortages, so I'm leaning towards that being one of the correct options. It seems crucial for planning.
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