I remember a practice question where we discussed using phone numbers as identifiers, but I feel like that could lead to issues if someone changes their number.
I think using an email address for the Contact Key makes sense since it's unique and widely used, but I'm not entirely sure if it's the best option for SMS.
Option A seems like the most obvious answer to me. If the resources allocated for testing are insufficient, that would definitely be a demotivating factor for testers. I'm leaning towards that one.
Julio
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