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Salesforce Exam Marketing Cloud Consultant Topic 11 Question 89 Discussion

Actual exam question for Salesforce's Marketing Cloud Consultant exam
Question #: 89
Topic #: 11
[All Marketing Cloud Consultant Questions]

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.

How could they accomplish this?

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

Three tasks that a consultant would suggest for using Journey Builder instead of Automation Studio are:

Building simple segmented campaigns without SQL queries. Journey Builder allows marketers to create simple segmented campaigns using filters and rules without writing SQL queries. Automation Studio requires SQL queries for creating complex segments using data extensions.

Designing decision logic via an intuitive user interface. Journey Builder allows marketers to design decision logic using activities such as decision splits, engagement splits, or random splits via an intuitive user interface. Automation Studio requires scripting or coding for creating decision logic using activities such as script activities or verification activities.

Setting behavior-based goals. Journey Builder allows marketers to set behavior-based goals using criteria such as email opens, clicks, conversions, or custom events. Automation Studio does not have a feature for setting behavior-based goals.

Processing zipped encrypted files containing subscriber data is a task that a consultant would suggest for using Automation Studio instead of Journey Builder, as Automation Studio has activities such as file transfer activities or import file activities that can handle zipped encrypted files. Creating customer segments from multiple data extensions is a task that a consultant would suggest for using Automation Studio instead of Journey Builder, as Automation Studio has activities such as query activities or filter activities that can create customer segments from multiple data extensions. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_jb_journey_builder.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.mc_as_automation_studio.htm&type=5


Contribute your Thoughts:

Eun
25 days ago
I hear RMM stands for 'Reply Mail Madness'. Gotta love marketing tech with acronyms that sound like they were made up on the spot.
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Marisha
26 days ago
A) - attach the replies? What is this, the 90s? Let's keep things digital, people!
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Soledad
1 months ago
D) seems like the simplest option, but I'm not sure if the RMM personalization strings can handle the full email reply body. Might be better to use one of the other approaches to be safe.
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Jeannetta
14 hours ago
D) Use RMM personalization strings to render the email reply body.
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Diane
7 days ago
C) Query the RMM data view for the reply body and reference it from a data extension.
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Royce
12 days ago
A) Check the Include Replies as Attachments'' box in the RMM settings.
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Sueann
1 months ago
I'd go with C) - querying the RMM data view directly gives you the most control over the content. Plus, it's future-proof in case the RMM feature set changes down the line.
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Micah
2 months ago
B) looks like the easiest way to get the email reply body into the forwarded message. RMM dynamic content blocks are a powerful feature for this kind of thing.
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Cherilyn
1 months ago
User 2: Agreed, it seems like the easiest option to include the email reply body.
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Lavera
1 months ago
User 1: I think B) is the way to go. Dynamic content blocks are powerful.
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Erinn
2 months ago
I personally think option D is the way to go, using RMM personalization strings seems like the most straightforward approach.
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Deja
2 months ago
I disagree, I believe option B is more efficient as it uses dynamic content blocks to render the email reply body.
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Iluminada
2 months ago
I think option C is the best choice because it involves querying the RMM data view for the reply body.
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