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Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Exam - Topic 8 Question 45 Discussion

A deployment specialist sends an Inbox message to your customer audience "Loyalty Program". The next week, they send a message to the same audience using the Replace Inbox feature, but now that audience has some members that no longer exist. What is the expected outcome?
B) The new message replaces the first message for every user who received the first message, regardless if they still exist in the audience or not
A) The new message replaces the first message, and for users who no longer exist in the audience, the first message is deleted from the user's inbox
C) The new message replaces the first message only for users who no longer exist in the audience
D) All users receive the new message, but only if they're read the first message

Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Exam - Topic 8 Question 45 Discussion

Actual exam question for Salesforce's Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) exam
Question #: 45
Topic #: 8
[All Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Questions]

A deployment specialist sends an Inbox message to your customer audience "Loyalty Program". The next week, they send a message to the same audience using the Replace Inbox feature, but now that audience has some members that no longer exist. What is the expected outcome?

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Suggested Answer: B

by Howard at Jul 20, 2026, 03:42 PM

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