Northern Trail Outfitters uses Marketing Cloud Connect to leverage Sales Cloud data in their journeys. a user recently reported the data coming from Sales Cloud is NOT up to date.
Where should the Marketing Cloud admin begin troubleshooting?
I think we should start with Contact Builder and check the Synchronized Data Extensions. That seems like the right place to see if the data is syncing properly.
I've got a good feeling about this one. The key is that the data is not up to date, so I'd start by checking the Synchronized Data Extensions. That's where the data from Sales Cloud is likely being pulled into, so that's the first place I'd look.
Okay, let's think this through. The question mentions the data is coming from Sales Cloud, so I'd probably start by looking at the Data Sources in Contact Builder. That's where I'd expect to see the connection to Sales Cloud.
Hmm, I'm a little unsure about this one. I'm thinking it might have to do with the File Transfers in Automation Studio, but I'm not totally sure. I'll have to double-check the options.
This one seems pretty straightforward. I'd start by checking the Synchronized Data Extensions in Contact Builder to see if the data is being updated properly.
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