Discuss Salesforce Salesforce Certified Marketing Cloud Engagement Administrator (MCE-Admn-201) Exam Topic 2 Question 9

Northern Trail Outfitters needs to reduce the amount of work when managing messages to customers, but cannot add any more personnel due to budget constraints. There has been an increased number of customer purchases on their website, and the team currently sends batch order confirmations. What solution will decrease manual workloads on the team and will improve their customers experience?

AA file drop automation to send emails to customers who have made a purchase.

BA user -initiated message to send an email to customers who made a purchase daily.

CA scheduled automation to send emails to customers who made a purchase daily.

DA triggered message to send an email as soon as a customer completes a purchase.

Suggested Answer: D

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15 comments · newest first

Allene 12 months ago

C seems efficient, but I wonder if daily emails might annoy some customers.

Brett 12 months ago

Wait, can automation really handle all the inquiries?

Iluminada 12 months ago

A file drop automation sounds outdated, not a fan of A.

Lisha 1 year ago

Definitely agree with D! Immediate confirmation is key.

Peggie 1 year ago

I think option C is the best choice for daily emails.

Tamra 1 year ago

I’m leaning towards option D, but I wonder if there are any potential issues with sending too many emails right after a purchase.

Roselle 1 year ago

I feel like we practiced a similar question, and I think the file drop automation could still leave customers waiting longer than they want.

Emmanuel 1 year ago

I remember we discussed how triggered messages can really enhance customer experience by providing immediate confirmation.

Kaitlyn 1 year ago

I'm not entirely sure, but I think a scheduled automation might not be the best fit since it could delay confirmations.

Slyvia 1 year ago

I'm not entirely sure about this one. The question mentions a security policy prohibiting internet access, so I'll need to double-check the options that don't require downloading external resources.

King 1 year ago

Alright, let's do this. I'll set up the NFS mount, configure the YUM repo, and then run 'yum install dialog' to get the job done.

Audria 1 year ago

This seems pretty straightforward. The key information they're looking for is the tracking details on the previously submitted claim, so I'll focus on options like the authorization number or provider's NPI.

Hermila 1 year ago

Honestly, I would lean towards option C, but I'm not entirely confident about the specifics regarding the Managed name entries.

Francoise 1 year ago

Okay, let me see... Presenting a logical space for data storage that maps to the physical location - that sounds like storage virtualization to me.

Mozell 1 year ago

I'm pretty sure PPP operates at the data-link layer, so I'll go with option D.

Salesforce Certified Marketing Cloud Engagement Administrator (MCE-Admn-201) Exam - Topic 2 Question 9 Discussion