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Salesforce Certified Marketing Cloud Account Engagement Specialist (MC-201) Exam - Topic 6 Question 1 Discussion

A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.Where should they start to see why the email was not sent to the prospect?
C) Refer to the list email send report to see if a suppression list was used.
A) Refer to the Pardot recycle bin to see if the prospect was deleted.
B) Check that the Pardot prospect has a value for the default field email address'.
D) Determine if the prospect has a valid 'Assigned User' to send the email from.

Salesforce Certified Marketing Cloud Account Engagement Specialist (MC-201) Exam - Topic 6 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Account Engagement Specialist (MC-201) exam
Question #: 1
Topic #: 6
[All Salesforce Certified Marketing Cloud Account Engagement Specialist (MC-201) Questions]

A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.

Where should they start to see why the email was not sent to the prospect?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Kimberlie at Oct 17, 2023, 05:50 PM

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Noe
6 months ago
I agree, but the recycle bin could be worth a look.
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Brianne
6 months ago
No way, it could be the assigned user too!
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Leeann
7 months ago
Surprised this isn't a common issue!
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Ollie
7 months ago
I think the suppression list is the way to go.
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Omega
7 months ago
Definitely check the email address field first!
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Gerald
7 months ago
The recycle bin seems unlikely since the prospect is still mailable, but I guess it doesn't hurt to check.
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Shaniqua
8 months ago
I feel like the assigned user could be an issue, but I can't recall if that directly affects email sends.
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Hector
8 months ago
I remember a practice question where we had to look at suppression lists. That might be relevant here too, right?
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Charlette
8 months ago
I think checking the email address field is a good start, but I'm not entirely sure if that's the only reason it could have been missed.
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Christene
8 months ago
Ah, I think the key here is determining if the prospect has a valid assigned user. That's probably the best place to begin troubleshooting why the email wasn't sent.
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Denise
8 months ago
I'm a bit confused on this one. I'm not sure if I should be looking at the prospect's details, the email send report, or something else. Guess I'll have to read through the options carefully.
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Jettie
8 months ago
I'm pretty confident the answer is C - checking the list email send report for any suppression lists used. That seems like the most logical place to start.
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Galen
8 months ago
Okay, let's see here. I think checking the email address field is a good first step to make sure it's populated correctly.
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Holley
8 months ago
Hmm, this one seems tricky. I'll need to carefully review the options to figure out the best place to start.
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Lisha
8 months ago
Okay, I think I've got a strategy for this. I'll definitely mention the lack of public participation in the process, but I'll also include information about the previous open space plan and how that might have influenced the recreation plan. That way, I can acknowledge the issue while also showing that there was some public input, even if it wasn't directly for this plan. I feel pretty confident about this approach.
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Jesusita
8 months ago
This question seems straightforward, but I want to make sure I understand the key points before answering. The scenario mentions NTO's current tools and the recommendation to add Digital Engagement features in Service Cloud. I'll need to carefully review the answer options to determine the two best reasons for that recommendation.
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Katina
8 months ago
Okay, let's see. MAC filtering and not broadcasting the SSID are definitely good security measures to implement. I'm pretty confident about those.
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Youlanda
8 months ago
I'm pretty sure this is about creating a fake need for goods, so I'm leaning towards option B - Need recognition scheme.
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