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Salesforce Certified Marketing Cloud Account Engagement Consultant (MCAE-Con-201) Exam - Topic 4 Question 62 Discussion

LenoxSoft added Engagement History metric fields to campaign page layouts in their Salesforce org. All of the values for the Engagement History metric fields are "0".What could be the explanation for this experience?
A) The campaign is not a connected campaign so the data is not syncing.
B) The Marketing Cloud Account Engagement users do not have the Marketing Cloud Account Engagement permission set and cannot see the data.
C) The engagement with those assets happened before the fields were added to the page layouts.
D) The data hasn't been refreshed in 24 hours so the values haven't been updated. https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/engagement_history_implementation_guide.pdf

Salesforce Certified Marketing Cloud Account Engagement Consultant (MCAE-Con-201) Exam - Topic 4 Question 62 Discussion

Actual exam question for Salesforce's Salesforce Certified Marketing Cloud Account Engagement Consultant (MCAE-Con-201) exam
Question #: 62
Topic #: 4
[All Salesforce Certified Marketing Cloud Account Engagement Consultant (MCAE-Con-201) Questions]

LenoxSoft added Engagement History metric fields to campaign page layouts in their Salesforce org. All of the values for the Engagement History metric fields are "0".

What could be the explanation for this experience?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Julieta at Aug 13, 2026, 05:28 PM

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Teri
3 days ago
Sounds like a syncing issue with the campaign.
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Domitila
8 days ago
I feel like option D could be relevant too, especially if the data refresh timing is off. I just can't recall how often it updates.
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Tamesha
13 days ago
I practiced a question like this where the timing of data sync was key, so option C about the engagement happening before the fields were added could be a possibility.
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Leonida
18 days ago
I'm not entirely sure, but I think if users lack the right permissions, like in option B, they wouldn't see any data at all.
upvoted 0 times
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Domingo
23 days ago
I remember something about connected campaigns being crucial for syncing data, so option A might be the right choice.
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